Hospitality Services Associate

1 week ago

St Catharines, Ontario, Canada City of St. Catharines Full time

Summary:

To provide a high level of customer service to visitors to the St.

Catharines Museum and Welland Canals Centre, including welcoming visitors, carrying out cash transactions in the gift shop and admissions and providing shipping and general tourism information and assisting with programming and special events as required.


Duties and Responsibilities:

- (These set out the principal functions of the position, and shall not be considered as a detailed description of all the work requirements.)_

  • Greet all visitors to the St. Catharines Museum and Welland Canals Centre in a timely and courteous manner in order to create a positive visitor experience.
  • Provide assistance to guests looking for tourism information, including information about the site, shipping, the Welland Canals, the Lacrosse Hall of Fame and Museum and general information.
  • Carry out cash sales, including the use of Point Of Sale system.
  • Under the direction of the Senior Hospitality Services Associate, prepare daily admission and attendance reports and balance cash receipts.
  • Maintain and replenish tourism printed materials and carry out general maintenance of the tourism information areas.
  • Promote onsite events, programs and memberships to the general public.
  • Provide a high level of customer service within the St. Catharines Museum and Welland Canals Centre including processing sales, admissions, memberships, donations, maintaining databases, inventory and merchandising.
  • Update information boards throughout the lobby and website including canal schedule.
  • Process Museum and facility bookings including event inquiries and fulfillment of tourism and event packages.
  • Process incoming and outgoing mail.
  • Monitor the closed circuit security system and report problems and unusual occurrences to appropriate personnel.
  • Assist with Public Programming, as required, including providing support during guided tours and security in the galleries.
  • Greet bus tours upon arrival and departure and record group tour information.
  • Provide excellent customer service; respond to needs of all customers and staff as required.
  • Perform other similar and related duties as required.

Position Requirements:

  • High School Diploma or general educational development (GED) certificate.
  • Ability to communicate effectively and clearly with excellent interpersonal skills.
  • Enjoy interaction with individuals of all ages and diversities.
  • Experience working in the retail or tourism field, preferably in a cultural setting.
  • Time management skills to handle adjustment in visitation levels.
  • Ability to juggle a variety of tasks at the same time.
  • Proven cash handling and customer service experience.
  • Knowledge of the Niagara area, specifically the City of St. Catharines and the Welland Canal.
  • Bilingual is an asset.


 Valid
  • Standard First Aid / CPR C Certification as recognized through the Workplace Safety and Insurance Board (WSIB).
  • Working knowledge and experience with the Occupational Health and Safety Act in particular as it relates to maintenance and construction activities (e.g. Personal Protective Equipment (PPE), fall arrest). A demonstrated commitment to enhancing a safety culture.
  • Able to work shift work as required of this seven day a week operation. Must be available for overtime as needed.
  • Demonstrated ability to work with mínimal supervision, coordinate / plan work and function as part of a team.
  • Exceptional customer service skills with a strong sense of public service and cooperation, and well developed abilities to deal with the public and citizens' groups.
  • Basic computer skills, experience with Microsoft Office Suite an asset.
  • Ability to meet the physical demands of the job as described in the physical demands analysis (PDA).
  • Valid, unrestricted Class "G" driver's licence held in good standing.
  • Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
  • A demonstrated commitment to enhancing a safety culture.

CUPE 1287 Pay Group 1 - Minimum $19.28; Maximum $22.04

Expected Work Location:
St. Catharines Museum & Welland Canals Centre

Hours of Work:
Up to 24 hours per week

THIS IS A TEMPORARY POSITION FOR APPROXIMATELY THREE (3) TO NINE (9) MONTHS
The City of St. Catharines is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments.

We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process.

Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

  • Hospitality Services Associate

    1 week ago

    St. Catharines, Ontario, Canada City of St. Catharines Full time

    Summary: To provide a high level of customer service to visitors to the St. Catharines Museum and Welland Canals Centre, including welcoming visitors, carrying out cash transactions in the gift shop and admissions and providing shipping and general tourism information and assisting with programming and special events as required.Duties and...

  • Photo Lab Associate

    1 week ago

    St. Catharines, Ontario, Canada OSL Retail Services Inc Full time

    Overview:Photo Lab Associate St CatherinesLife at OSL:We celebrate unique and energetic people that work together to deliver incredible results. We have a hunger to succeed and never miss an opportunity to recognize and celebrate each other's wins. We support those around us, and we're always pushing each other to reach new heights. If you're interested in...

  • Host Person-Full Service Restaurant 6

    1 week ago

    St. Thomas, Ontario, Canada Aimbridge Hospitality Full time

    Job Summary The Host is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions. ...

  • Sous Chef

    1 week ago

    St. Thomas, Ontario, Canada Aimbridge Hospitality Full time

    Job Summary Works closely with the Executive Chef to plan and direct food preparation in kitchens. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly. Exempt managers must customarily and regular direct the work...

  • Customer Service Desk Associate

    3 weeks ago

    St. Catharines, Ontario, Canada Walmart Canada Full time

    Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Customer Service Desk Associate

    2 months ago

    St. Catharines, Ontario, Canada Walmart Canada Full time

    Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Customer Service Associate

    1 week ago

    St. Catharines, Ontario, Canada Savers Full time

    As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local...

  • Financial Services Associate

    1 week ago

    St. Catharines, Ontario, Canada Meridian Full time

    Description "> Why Meridian? At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. Find our story here: Our Retail Banking Practice: Our vision is to be recognized as the financial...

  • Banquets Captain

    1 week ago

    St. Thomas, Ontario, Canada Aimbridge Hospitality Full time

    Job SummaryInformación disponible en español a continuación.The Banquet Captain is responsible for supervising and assisting with the set-up service and clean-up of all assigned banquet functions.RESUMEN DEL PUESTO DE TRABAJOEl Capitán de Banquetes es responsable de supervisar y asistir con la preparación el servicio y la limpieza de todos los banquetes...

  • Banquets Server

    1 week ago

    St. Thomas, Ontario, Canada Aimbridge Hospitality Full time

    Job SummaryInformación disponible en español a continuación.A Banquet Server is responsible for the set up and the service of all assigned banquet functions.RESUMEN DEL PUESTO DE TRABAJOUn Mesero de Banquetes es responsable de la preparación y del servicio de todas las funciones de banquetes asignadas.ResponsibilitiesQUALIFICATIONS:High School diploma or...

  • Field Service Representative

    1 week ago

    St. Catharines, Ontario, Canada Beckman Coulter Diagnostics Full time

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...

  • Assistant Director Engineering

    1 week ago

    St. Thomas, Ontario, Canada Aimbridge Hospitality Full time

    Job Summary The Asst Director Engineering serves to maintain the entire hotel facility including the physical building structure all mechanical electrical HVAC systems and related equipment in accordance with energy conservation and preventative maintenance programs. Ensure the upkeep of guest areas to maintain an attractive hotel. Management-level...

  • Overnight Associate

    3 weeks ago

    St. Catharines, Ontario, Canada Walmart Canada Full time

    Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing of merchandise all in a safe and clean environment. This Associate will function as part of a...

  • Pool Attendant-Experience

    1 week ago

    St. Thomas, Ontario, Canada Aimbridge Hospitality Full time

    Job SummaryThe Pool Attendant maintains cleanliness and order around the pool area. Provides prompt and courteous service to guests.ResponsibilitiesQUALIFICATIONS:High School diploma or equivalent is desired.Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information.Is an active learner with a strong...

  • Manager, Associates

    1 week ago

    St. Catharines, Ontario, Canada Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...

  • Dairy Frozen Associate

    1 week ago

    St. Catharines, Ontario, Canada Walmart Canada Full time

    Position Summary :Working as a Dairy/ Frozen Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Dairy/ Frozen Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the Dairy/ Frozen area, and assists with stocking and the sale of goods. If you are...

  • Fresh Food Store Associate

    3 weeks ago

    St. Catharines, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Fresh Food associates have been combining the freshness, quality, and selection that customers expect, with the sense of caring and community that Walmart is known for—and it's a winning combination. We owe that success to our incredible team.We have many opportunities in our Fresh Food Departments, including: Bakery AssociateDeli...

  • Fresh Food Store Associate

    1 month ago

    St. Catharines, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Fresh Food associates have been combining the freshness, quality, and selection that customers expect, with the sense of caring and community that Walmart is known for—and it's a winning combination. We owe that success to our incredible team.We have many opportunities in our Fresh Food Departments, including: Bakery AssociateDeli...

  • Cashier / Customer Experience Associate

    3 weeks ago

    St. Catharines, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    1 month ago

    St. Catharines, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...