Customer Program Analyst

3 weeks ago

Markham, Ontario, Canada Hydro One Networks Inc Full time

47480 -
Markham -
Regular -**Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we're focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It's an exciting time to join the team at Hydro One

General Accountabilities:

  • Under the direction of the UTS 2/FLM/COM, carry out and supervise staff involved in the construction and maintenance of distribution lines, transmission lines and associated apparatus, including erection of poles and structures for distribution & transmission power lines.
  • Maintain power service to electrical customers, including troubleshooting and restoring of electrical power during emergencies.
  • Install, connect and repair underground, submarine and overhead conductors to service customers. Perform approved live line work using live line tools, rubber gloves and barehand techniques.
  • Install various types of metering equipment and maintain and repair street and sentinel lighting. Understand and operate motorized vehicles and equipment.
  • Organize staff and material efficiently and ensure that the proper vehicles, tools and equipment are available and maintained in good working order.
  • Train and further develop staff, monitor work for safety, production and quality.
  • Be prepared to accept an equitable portion of trouble call service and emergency work outside of normal work hours. Job Planning and knowledge of work management systems are required.
  • Other duties as required.

Selection Criteria:

  • Must have a Grade XII or equivalent, plus eight years' experience in all phases of the line business. Must have demonstrated leadership ability and a high standard of safety and efficiency.
  • Must have a good working knowledge of the Distribution Standards Manual, Work Methods Manual, Work Protection
  • Code, Hydro One Safety Rules and Trades Supervisory Criteria and Responsibility Matrix. Must demonstrate a high standard of relations with staff and customers.
  • Previous experience in a supervisory position, either as a UTS3 or gained through prolonged stepup would be a definite asset.
  • In making this selection, primary consideration will be given to personal qualities such as leadership, reliability, demonstrated sound judgement, ability to organize and instruct and an understanding of the practice of positive human relations
At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours.

To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.


We are honoured to be recognized by Forbes in its list of Canada's Best Employers for 2023.

Deadline:

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