Business Development/clinic Consultant

7 days ago


Vancouver, British Columbia, Canada Dermapure Full time

Under the supervision of the Clinic Lead, the business development/clinic consultant is responsible for managing client consultations by advising, educating and guiding clients towards a personalized treatment plan, following to the company's standards.


Main responsibilities:

1. Consultation management

  • Mastering our sales, service and operational processes.
  • Assess client needs and propose an appropriate treatment plan.
  • Monitor and follow up on the files of clients met during consultations.
  • Consult and educate prospective patients on treatment plans, and information on our doctors and services.
  • Plan and coordinate client appointments for the treatment plan.
  • Monitor and follow up on prospective patients.
  • Educate patients on proposed treatment care plans, manage interactions with patients both pre and postphase.
  • Work closely with the Doctors/Clinicians and be involved in all aspects of the client experience.
  • Evaluate all levels of patient care to ensure the quality of care meets Brand standards.
  • Represent the organization with a positive and professional image in all levels of operation, internal and public.

2. Administrative follow-up

  • Administrative duties, such as filing, and tracking sales and client info and demographics.
  • Prepare and maintain consultation statistics for management.
  • Assist front desk in answering phones, scheduling patients, and check patients In and Out.
  • Act as a support to the Clinic Lead, as needed.

3. Business Development

  • Develop a strategy for business and revenue growth;
  • Conduct research to identify new markets and customer needs;
  • Use platforms like WeChat, Facebook, etc. to reach out to potential customers;
  • Promote the clinic's products and services;
  • Build longterm relationships with new and existing customers.

Required qualifications and professional experience:

  • Diploma of professional studies in administration or aesthetics. Any other combination of education and relevant experience will be considered.
  • At least five (5) years of sales experience.
  • Bilingual (English/Mandarin) would be a great asset.

Required tools and software:

  • Proficiency in Microsoft Office software suite.

Required personal skills:

  • Demonstrate team spirit and collaboration.
  • Excellent interpersonal skills and ability to fully understand the client's needs.
  • Excellent relationshipbuilding and communication skills.
  • Motivated and resultsoriented.
  • Demonstrate initiative and autonomy.

Job Types:
Part-time, Permanent

Part-time hours: 10-24 per week

Benefits:

  • Company events
  • Store discount

Flexible Language Requirement:

  • French not required

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Experience:

- similar role: 1 year (required)

- sales: 3 years (required)

Language:

  • Mandarin (preferred)

Work Location:
One location

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