Customer Service Associate

7 days ago

Campbell River, British Columbia, Canada Canadian Tire - Campbell River, BC ( Store #437) Full time

Position Wage:
$18.25 per hour - Full Time hrs/wk.) - Primarily Daytime shifts.


Are you looking for a challenge? Want to join a progressive, exciting, successful team? Join us at Canadian Tire As one of Canada's most trusted and iconic brands, we build teams that dream big and work as one to deliver world-class customer experiences across our network of over 500 retail stores.

We are a national, highly respected brand that has served Canadian's coast to coast for almost 100 years. The Cashier team member works in a fast-paced environment that involves constant interaction with customers. This position requires delivering friendly and courteous service while processing customer purchases efficiently and correctly. This role involves the operation of a computerized cash register. This role involves a close working relationship with the Local Owner, General Manager, Cashier Manager and performs other duties.

Responsibilities and Tasks

Customer Service

  • Smiles, make eye contact, greets and thanks customers (by name where possible).
  • Directs customer to the location of requested items.
  • Suggests valueadded and related products to customers to ensure they get home with all they need.
  • Ends the discussion with the customer using a closing statement (e.g., "Is there anything else I can do for you today?" "Did you find everything you were looking for?" "Thank you for shopping at Canadian Tire").
  • Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
  • Handles multiple customers in an effective and efficient manner.
  • Deals with challenging situations and conflict resolution in a professional manner.

Operations

  • Operates cash register, computer, fax machine, printer and electronic funds terminals (debit cards, credit cards) and enters all relevant coding in Canadian Tire systems.
  • Provides announcements professionally through a public address system.
  • Processes returns and exchanges using the computerized system.
  • Processes customer purchases efficiently, following standardized procedures.
  • Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases.
  • Follows established policies and procedures on returns and rain checks.
  • Follows up with product returns to ensure they are sent to the respective departments.
  • Balances cash and is aware of amount of cash on hand.
  • Maintains merchandise around the cash area and ensures that retail basics are executed efficiently (e.g., labels, facing, clean area, etc.).
  • Takes returns to stock product in respective department.
  • Reports stolen and damaged goods to Management.
  • Identifies and alerts Management to security problems, customer concerns and inquiries. Alerts the respective department on any customer inquiry or concern.
  • Shares opinions and ideas on how to improve store success.
  • Participates in meetings and all training as required; listens to feedback to improve their own abilities.
  • Complies with company, store and department policies.
  • Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
  • Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
  • Completes other tasks, as required.

Requirements:

  • Basic math and typing skills.
  • Ability to work efficiently with computerized systems.
  • Ability to work with minimum supervision.
  • Experience in a customer service role and/or with a Canadian Tire store is considered an asset.
  • Ability to operate a cash register.

Required Skills and Abilities

  • Strong orientation towards customer service excellence.
  • Highly approachable, customeroriented individual who thrives in offering exceptional service to customers.
  • Strong belief in the Canadian Tire values of honesty, integrity, and respect.
  • Effective written and oral communication skills (probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations.
  • Ability to complete detailoriented retail tasks according to instructions and to demonstrate responsibility for outcomes.
  • Ability to work in a fastpaced team environment that provides assistance and support to coworkers to achieve common goals.
  • Ability to resolve retail and/or customer issues.
  • Ability to multitask, adapt and cope with challenging and changing situations.
  • Positive attitude, punctuality and solid work ethic.

Potential Career Opportunities

  • Next levels: Merchandiser, Cashier Manager, and Department Manager.
  • Other retail, customer service and management opportunities in a large network of more than 500 Canadian Tire stores across the country.
  • Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporation Limited, and Canadian Tire Finan

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