Team Lead, Customer Service

2 weeks ago


Toronto, Ontario, Canada Parts Town Canada Full time

The Job at a Glance

A Typical Day

  • Provide personalized support for key customers to build longlasting relationships
  • Interact with team members to achieve optimal response time to customer requests
  • Interact successfully with all levels of employees within the organization
  • Exercise discretion and make decisions in a time sensitive environment when Manager is unavailable.
  • Adaptability/versatility for changing workloads and priorities
  • Other duties as assigned
  • Assisting team members in achieving personal goals and objectives
  • Regularly collaborate with Manager on discussions, projects, etc.
  • Work with the team on designated tasks and provide feedback where applicable

To Land This Opportunity- Minimum high school graduation required

  • Minimum of 3 years experience working in a Customer Service role
  • Supervisory experience an asset
  • Must have experience with a current ERP system
  • Minimum 50 wpm
  • Ability to keep information confidential
  • Ability to work flexible hours as needed

About Your Future Team
Our team truly likes each other, works really well together and we have fun every day. We LOVE to eat, talk sports, essential oils, meditation and food. We do a lot of fun activities, we love dogs, coffee and of course chocolate...a lot.

Our Recruitment Process:

  • Once the telephone interview is completed, if you are advanced to the next step you will have an inperson interview with one of our hiring managers

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