Application Support Senior Analyst

2 weeks ago


Mississauga, Ontario, Canada 08763 Citi Canada Technology Services ULC Full time
Are you ready to take on a new challenge in the financial industry?

Bring your expertise in analysis, problem-solving, and communication to Citi's Fixed Income Trade Capture Support Team. We are looking for individuals to join our team and help deliver top-notch client service by implementing innovative solutions and effective risk management in our systems.

At Citi, we strive for operational excellence by incorporating Site Reliability Engineering principles to enhance key areas such as latency, availability, performance, and capacity. If you have experience with SRE and a passion for driving a culture of excellence, we want you on our team

Join Citi and be part of a global organization committed to providing reliable financial services that drive growth and economic progress.

The Opportunity:

Join our global application support team and play a crucial role in supporting Citi's fixed income trade processing platform. You will be responsible for monitoring trade flows, investigating reconciliation breaks, and ensuring smooth operations across various systems.

What You'll Do:
  • Enhance service levels for end users by optimizing operational processes
  • Provide technical oversight and support for application stability improvements
  • Manage incident resolutions and problem escalations
  • Review and approve application and infrastructure changes
  • Collaborate with clients and development teams to align with strategic objectives
  • Champion stability initiatives for improved system availability
  • Handle global-level incidents and changes with a calm and analytical approach
  • Ensure customer satisfaction through operational procedures
  • Communicate effectively with stakeholders on a regional and global scale
  • Perform other assigned duties and functions
What we'll need from you:
  • 5-8 years of experience in Application Support
  • Strong background in financial institutions with Fixed Income product knowledge
  • Proficiency in key computer science concepts and debugging skills
  • Experience with Linux, SQL, and Cloud-hosted applications
  • Operational knowledge of middleware technologies and observability stacks
  • Familiarity with release automation and batch scheduling tools
  • Expertise in senior stakeholder management and assertive communication
  • Bachelor's/University Degree in Computer Science or equivalent

If you are ready to challenge yourself and contribute to a dynamic team, apply now to join Citi's renowned global bank

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full-time

Citi is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join Citi's diverse team and explore exciting career opportunities with us



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