General Manager

2 weeks ago

West Vancouver, British Columbia, Canada Home Instead Full time

Objective:


We're searching for a leader who understands relationship sales, is a self-starter willing to roll-up his or her sleeves, comfortable operating with sales quotas, and is excited to build our business.


Primary Responsibilities:

  • Reflect the core values of Royal Duchess Elder Care Ltd., (d.b.a. an independently owned and operated Home Instead franchise).
  • Develop and manage the annual franchise operational plan and budget.
  • Achieve the annual operational plan's revenues, gross profit, profitability, and other operational goals by the stated milestones.
  • Provide leadership and management of all Home Instead departments such as finance, staffing, human resources, client services and home care sales which affect operational efficiency and achievement of the operational goals.
  • Manage outcomes of all department activities and direct changes that will drive achievement of operational goals.
  • Develop and maintain positive and professional relationships with referral sources in the community.
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.

You are:

  • Knowledgeable: College degree preferred or equivalent work experience
  • Teamsoriented: you have a track record of leading teams and cultivating collaboration
  • Resultsoriented: you deliver results and you now how to motivate teams to deliver
  • Metricsdriven: you understand how to track your and the team's business performance
  • Innovative: you are always looking for ways to improve efficiency and productivity
  • Customerfocused: slightly obsessivecompulsive when it comes to customer experience and you strive to deliver a product and serve that is best in class

Secondary Responsibilities:

  • Maintain and establish strong relationships with neighboring franchise owners
  • Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team
  • Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office

Supervisory Responsibilities:

  • This position will be responsible for overseeing all the functions performed by the office staff. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, coaching employee's performance; problem resolution while seeking positive outcomes.

Knowledge, Skills and Abilities:

  • Must understanding of and uphold the policies and procedures established by Royal Duchess Elder Care Ltd., (d.b.a. an independently owned and operated Home Instead franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decisionmaking
  • Must demonstrate discretion, integrity and fairmindedness consistent with company standards, practices, policies and procedures
  • Mentor and support the development of your team members
  • Monitor and evaluate sales results on a daily basis in order to continually guide and focus the business and the team to fine tune the plans to achieve monthly and quarterly goals
  • Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
  • Must have the ability to present a professional appearance and demeanor
  • Must have computer skills
  • Must have knowledge of the seniorcare industry
  • Must be able to perform duties in a professional office setting

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