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Vice-President, Operations and Client Solutions
3 months ago
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview:As VP of Operations and Client Solutions, you will lead Client Solutions Teams for all branches within the Toronto, Markham, Hamilton and Mississauga region. Working closely with local leaders, your primary focus will be to ensure each of the local teams' Client Solutions efforts are appropriately executed on and new business efforts are supported. This is an exciting role where your success will be a natural result of synergizing your people leadership ability with your strong Client Service Brokering background.
Responsibilities:- Direct all Client Solution functions, ensuring the regular Insurance Renewal process functions optimally.
- Partnering with the Area President on growth strategies for existing book of business.
- Overseeing talent management for the region, including; hiring, professional development, succession planning, building and supervising performance standards.
- Seek opportunities for process optimization through deployment of Gallagher systems, processes and resources as appropriate.
- Work to resolve carrier related issues, acting as point of escalation for hard to place risks or contentious service/renewal issues.
- Cultivate and nurture relationships with regional carrier partners. Responsible for the development, implementation and renewal of new and existing programs.
- Working in conjunction with the National Compliance leader, work to ensure compliance frameworks are adhered to, supporting audit and review processes.
- Assist in the integration of new offices/acquisitions for branches within the region.
- Facilitate delivery of technical, insurer and product knowledge updates through appropriate learning and development and communications channels.
- In collaboration with Area President(s), build and maintain a balanced workplace culture of respect, fairness, collaboration and inclusiveness within respective branches
- You are a natural-born leader, and take immense pride in guiding and fostering the teams' growth – and your impact on the business comes as a natural result of that
- The solutions oriented approach you take always has you exceeding expectations, there is nothing you and your team can't accomplish – together.
- Strong communication and interpersonal skills enable you to develop deep relationships and partner effectively at all levels of the organization.
- Being in a fast-paced, dynamic environment brings out the best in you. With an ability to prioritize efficiently and ensure the team is aligned with broader strategic outcomes.
- Highly tech-savvy, with the ability to learn new systems, tools and processes.
- Active and in good standing Insurance Broker's License.
- CIP, CRM, CAIB or related designation strongly preferred.
- 7+ years of Client Service Experience within the Insurance Industry.
- 5 +years management or supervisory experience preferred.
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
- Flexible medical & dental coverage to meet your household's needs
- Life, Dependent Life and AD & D Insurance options
- Retirement savings including RRSP including a company match, TFSA, pension and more
- Employee Stock Purchase Plan
Other benefits include:
- Educational expense reimbursement
- Employee assistance programs
- Discounted gym membership (GoodLife Fitness)
- Opportunity for flexible work arrangements
- Paid sick days & personal days
- Paid Time Off to Volunteer
- Employee education recognition program
- Employee referral bonus program
- LifeWorks Employee Assistance Program
- Matching Gift Program
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
