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Demo Technician

3 months ago


Acheson, Canada ArrKann Trailer & RV Centre Full time

Demo Technician

Department
Service

Reports to
Dispatcher

Level of empowerment
Level 1

Overview


This position functions in accordance with our Company's core values by demonstrating the features and functions of units to our customers, ensuring they have the knowledge necessary to enjoy the benefits of the RV camping lifestyle.


Key Responsibilities

Produce Collect-able hours
- Consistently achieve agreed-upon productivity and Collect-able efficiency goals.

  • Successfully complete assigned jobs in an efficient manner
  • Complete and process all paperwork for each assignment in a timely, consistent, and accurate manner
  • Participate in required training, and take personal initiative to stay uptodate on relevant service knowledge, bulletins and other changes related to new and existing products
  • Appropriately assist Technicians when required
  • Provide input to the Service team relating to product information, quality, warranty, and other unit performance information

Safety, Tools & Work Environment- Effectively comply with all safety, tools, and other job-related requirements.

  • Follow all safety, environmental, and regulatory compliance protocols, policies, and requirements
  • Maintain a clean and organized work environment
  • Provide and maintain the hand tools required to efficiently complete assigned work
  • Operate, maintain, and account for company equipment and vehicles

Other duties as assigned

Behavioural Indicators

  • Integrity makes decisions aligned with ArrKann's values, even if it's the more difficult option
  • Behavioural indicators:
  • Will speak up if uncomfortable with a decision
  • Hospitality engages guests and colleagues with a friendly demeanor.
  • Behavioural indicator:
  • Can be observed following the 6 foot rule
  • Reliable can be counted on to show up and do a good job.
  • Behavioural indicator:
  • Consistently is on time for shifts
  • Produces good work
  • Team player works as part of a team and is always willing to recognize others for their contributions.
  • Behavioural indicator:
  • Aid coworkers with tasks, often without being asked
  • Achiever motivated to set and achieve goals and feels a strong sense of satisfaction in a job well done.
  • Behavioural indicator:
  • Utilizes priorities
  • Actively seeks to benchmark their performance
  • Job Target Profiles:
  • Guardian unselfish and approachable with a preference for detailed, skillbased work
  • Operator patient, conscientious, relaxed and cooperative team worker
  • Altruist congenial and cooperative with an efficient, precise work ethic

Job Requirements

  • Successful completion of high school
  • Ability to work independently
  • Excellent customer service skills
  • Strong communication skills

Physical Demands
This position requires moderate physical demands including the ability to occasionally lift up to 50 lbs., and overhead reaching. Additional physical demands include walking, sitting, standing and climbing ladders and stairs.