Msc - Puma Customer Experience Representative

7 days ago

Bolton, Canada Metro Supply Chain Full time

JOIN OUR TEAM


Metro Supply Chain is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations.

We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive.

Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.


The Customer Experience Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner.

Other responsibilities include phone duties, greetings visitors, scheduling, and other clerical duties as directed by the immediate supervisor.

MAJOR RESPONSIBILITIES

  • Process and input all customer orders including the coordination of lastminute shipping requests with the traffic department
  • Furnish shipping and tracing information to customer as required
  • Maintain damage goods record and backorder logs
  • Handle returned products in an efficient manner and assure proper credit is given to the customer
  • Trace orders as required and notify customers of any activity concerning their merchandise
  • Assure proper invoicing of accounts by verifying computergenerated invoices
  • Maintain good working relationship with customers by responding to all inquiries and complaints concerning workorders, invoices, shipments, inventory counts, etc, in a courteous and efficient manner
  • Report customer feedback to management, including any signs of customer dissatisfaction
  • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
  • Oversee all paperwork associated with orders and maintain the corresponding files
  • Maintain a current and accurate procedure book which details the processing requirements for each account
  • Answer phone calls and operate various types of office machines and computers necessary to perform duties
  • Effectively correspond with customers as required
  • Prepare any reports concerning customer service activities as required by supervisors
  • Promote a clean, safe and positive work environment
  • Other duties as required.

EDUCATION/EXPERIENCE:

  • Twoyear College or oneyear related experience and/or training; or equivalent combination of education and experience
  • 2 years general office experience, including telephone techniques and computer skills, in a customer service environment is required.

CORE COMPETENCIES:

  • Proven communication skills both verbal and written in English
  • Thorough knowledge of office equipment, including MS Word/Excel.
  • Knowledge Pack manager is an asset.
  • Service oriented with strong customer interaction skills and commitment
  • Ability to make sound decisions independently to obtain desired results
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Why Join Us

  • Work in an environment where safety is our first priority
  • The opportunity to build a career with a growing company
  • Medical, dental, and vision coverage for you and your family
  • Life and disability insurance
  • Wellness programs to support your family's wellbeing
  • A Retirement Savings Program with a company match
  • Company team wear allowance
  • Employee Appreciation Day
  • Company sponsored social events
  • Community volunteering


Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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