Dsr Dispatcher

_You're the best and you want to join a team that appreciates you, where you can create your own opportunities.

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Who We Are_

We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here
in Toronto. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education.

How it feels to have customers rave about you and demand that you're the only technician that works in their home.

How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
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Why Choose Hoerner Heating & Plumbing Service Inc._

• Competitive pay pay plus bonus
• Medical Insurance we pay 100% for you and your family's insurance premiums for health, dental, vision, life insurance, shortterm and longterm disability.
• Work life balance 2 day vacation
• PAID TRAINING

The Role

• Evaluate customer calls and match the right technician to every job.

Responsibilities

• Meet daily revenue and soldhour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician's progress.

Competencies for Success

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional followthrough abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fastpaced, goaldriven environment.
• Competitive individual contributor who also loves to win as a team

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Key Sub Tasks_

• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician's progress.

Qualifications

• Previous experience in a dispatching or logistics role preferred
• Previous experience in customer service preferred
• Knowledge of heating and plumbing is considererd an asset
• Familiarity with shipping and receiving procedures
• Strong communication skills, both written and verbal
• Proficient in using computer systems and software, including Service Titan or similar CRM systems
• Proficient in data management
• Ability to analyze data and make informed decisions
• Excellent phone etiquette and customer service skills
• Typing speed of at least 40 words per minute

Salary:
$15.50-$24.23 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Toronto, ON M4K 2R1: reliably commute or plan to relocate before starting work (required)

Experience:

- dispatching: 1 year (preferred)

Work Location:
In person

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