Collections Representative

6 days ago


Mississauga, Ontario, Canada goeasy Full time
If you are looking to join one of Canada's fastest growing companies, goeasy Ltd.

is the place for you Recognized as
Canada's Most Admired Corporate Cultures,
GTA's Top 100 Employers, one of
Canada's Top 50 Fintech's and
North America's Most Engaged Workplaces, we want the best and brightest to join our team.


We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units.

Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000 and easyhome is Canada's largest merchandise lease-to-own company.

It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders.

With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

goeasy is seeking a highly motivated
Collections Agent to join the rapidly growing team located in our Mississauga Call Center

What's in it for you as a Collections Agent?

  • Base Pay: $17.50/hr + uncapped monthly bonus
  • Permanent Full Time
  • Full Health Benefits
  • Competitive Paid Vacation days
  • Birthday off paid
  • Learning and Development opportunities
  • Volunteer Days
  • Employee Purchase Program to buy products
  • RRSP 4% Company Match
  • Free Parking Onsite
  • State of the art office, with free Company Gym, Games Room

As a
Collections Agent, you will:



  • Provide excellent service and ensure exceptional execution results in the collection of our financial loans
-
Conduct collections calls for all past due accounts
-
Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, within authorized limits; Send correspondence to delinquent/collection customers
-
Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers; Assess and mitigate risk by referring accounts for further action
-
Document call activity details in Collections system to reflect action taken; Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
-
Perform to regulatory standards and best practice on collections
-
Achieve individual collection targets, in order to meet Department and Company goals;
-
Maintain and submit reports for review by collection management
-
Communicate with team members across our national branch network (customer service, sales, loan underwriting, collections)

  • Complete other collection responsibilities, as assigned

What you need to work with us:

  • Prior experience in at least one of the following core areas is a strong asset: call centre, customer service, retail sales, collections, consumer loan industry
  • Excellent oral skills for consistent collection calls
  • Good math skills with the ability to perform basic calculations
  • Strong organizational and time management skills


Strong computer skills
  • Good understanding of Microsoft Excel and Outlook
  • Ability to adapt in a fastpaced environment
  • Desire and openess to learn and further your career
  • Strong Problem-Solving Skills

Additional Information:


We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.


Why work for goeasy?

To learn more about our great company please click the links below:

Inclusion and Equal Opportunity Employment


At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day.

This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential.

As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.

Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

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