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Client Support Technician
3 months ago
Position Details
Posting Information Posting Number CK53311P Position Title Client Support Technician (16+ month term) No. of Staff Required 1 Position Type Term If Term position, enter length of Term in months 16 months Position Groups CUPE Civic Division Corporate Strategic Services (DV101) Department Information Services (DP121) Branch Infrastructure Systems (BR122) Organizational Information Purpose of your Position - Non Union Classification Summary - Union A Client Support Technician receives, diagnoses and responds to Help Desk requests andprovides other computer -related support . Duties - Union Receives and responds to all user requests for assistance sent to the City's Help Desk. Diagnoses and resolves computer -related problems for City desktop computers. Checks servers, backups, phone systems and environment controls. Implements, installs, troubleshoots and supports the application of third-party systems, in-house software, desktop hardware/software, printers and other office systems, network, voicemail and phone systems. Creates and manages user accounts. Prepares and modifies documentation including equipment inventory, problem resolutions, and procedures. Develops user manuals. Organizes and schedules training sessions. Results and Activities - Non union Credentials - Union Two-year Computer Science Diploma Experience Knowledge - Non Union Skills & Abilities - Non Union Competencies Computer Expertise Problem Solving Service Excellence Teamwork Posting Text Physical Demands Special Instructions to Applicant Internal candidates please note that in order to be considered based on your seniority, applications must be received by 4:00pm on June 18
Please ensure that you have a resume and Driver's Abstract to attach, as these are required documents when applying to this posting. If you do not currently possess a Driver's Licence, or are waiting to receive a Driver's Abstract, you are still eligible to apply. Please upload a word document stating "Driver's Abstract is on order" or "Do not possess a Driver's Licence".
Testing may be required. If no fully qualified candidates apply, those not fully qualified may be considered for a training opportunity. Training rates will apply.
Positions that become vacant within the same classification may be filled as a result of this posting if the vacancy occurs within 30 days of closing. Additional Hiring Information Pay Rate Starts at $42.18 per hour with a 2-step progression to $44.97 per hour plus 14% in lieu of vacation, statutory holidays and benefits Posting Date 06/12/2024 Closing Date 06/25/2024 Days of Work Monday to Friday Standard Hours per Day 7.5 Hours of Work 8am to 4pm Work Location CITY HALL Specify Work Location
Documents Needed to Apply
Required Documents Resume Driver's Abstract Optional Documents Cover Letter References Other Document 1 Other Document 2