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Team Lead, Fam. Crt Counsellor
3 months ago
Role Responsibilities
Reporting to the Manager, Assessment Services, the Team Lead will provide leadership, supervision, guidance, professional development and direct support to Family Court Counsellors and Caseflow Coordinators. They will work within current legislation, department policy and office procedures to ensure that the department is operating efficiently and effectively, with a high degree of focus in the area of customer service.
In conjunction with the Manager the incumbent will assist with the administration of the office, completion of data collection and program development, to ensure that services are provided in an efficient, user friendly and cost-effective manner.
A primary focus of the Team Lead is to support quality of work by providing regular opportunity for the staff to reflect upon the content and process of their work, providing coaching and mentoring, and ensuring compliance with legislation, regulation, policy and procedures. They will provide resources and structures to the work environment to allow employees to perform their jobs effectively.
A secondary focus of the Team Lead includes the provision of support to ensure continuous delivery of front line programs and services during emergent, high demand and/or low resource periods, and to promote and facilitate a collaborative approach to service delivery with other departments.
Leadership
Provide consultation to Family Court Counsellors and Program Support staff at various levels in the areas of legislation, regulations, policy interpretation and intent, service delivery application and procedural difficulties within the programs provided by Business and Resolution Services. Provide direction to staff on interpretation, intent and delivery of the services.
Supervision
Provide direction and/or consultation on issues arising from service delivery concerns; work with Managers to resolve concerns. Supervise staff and monitor work to establish high performance standards to ensure adherence to Ministerial, Divisional and Operational policies and procedures.
Team Building and Staff Development
Develop, encourage and maintain communication networks within the team. Fostering individual growth and development of all team members
Service Delivery
Liaise with and educate internal and external stakeholders regarding services provided. Provide support to ensure the continuous delivery of front line programs and services during emergent, high demand and/or low resource periods, and promote and facilitate a collaborative approach to service delivery with other departments. The Team Lead assists staff by ensuring impartial, plain language, accurate, timely and detailed legal information regarding family justice processes and services is available.
Knowledge Skills and Abilities
Understand Adverse Childhood Experiences and impact of separation on child(ren) Demonstrate a range of accepted conflict resolution, negotiation, problem-solving and decision-making techniques Utilize de-escalation techniques and converse about safety planning with staff and clients Understand the origins and consequences of work-related stress and use coping and management skills to promote wellness Demonstrate empathy, sensitive to confidentiality, respect and ethical behavior Set individual performance goals, ensuring alignment with the Ministry's business plan and the divisional operational plan Identify and implement strategies that maximize team effectiveness Related Acts, Regulations, Rules and Practice Notes. (i.e., Protection Against Family Violence Act, Family Law Act, Divorce Act, Extra-Provincial Enforcement of Custody Orders Act, Child, Youth & Family Enhancement Act, Intake and Case flow Management Regulation, Divorce Act).