Returns Administrator

2 weeks ago

Delta, British Columbia, Canada Trail Appliances Ltd. Full time
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada.

We're a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices in Richmond and Annacis Island.

Join our team of trailblazers

Our core values:

Integrity - We do what's right, even when no one is looking.

Improvement - We do it well. Then we do it better.

Caring - We put ourselves in others' shoes.

Authenticity - We like people, not pretense.

Determination - We kick down walls.

Reporting to the Returns Supervisor, the
Returns Administrator is responsible for managing product returns to the warehouse. This includes identifying returning products, locating information in the system, and preparing and processing paperwork.

As the Returns Administrator, you will
:

  • Work with departments to ensure the return procedure is followed, moving returned products through appropriate channels while minimizing financial impact.
  • Ensure supplier billings and damage allowances are completed in a timely manner.
  • Coordinate and resolve various problems and issues, such as incomplete or missing paperwork.
  • Communicate with the parts department to ensure correct parts are ordered for damaged appliances.
  • Investigate and resolve any supplier billing discrepancies.
  • Provide phone support to delivery teams when concealed damage on a product is encountered.
  • Ensure all paperwork is filed appropriately for easy retrieval.
  • File and record daily returns data.
  • Assist in creating and updating standard operating procedures.
  • Determine causes of customer returns and assist in implementing policies and procedures to prevent returns.
  • Accurately input daily returns data and analyze daily reports, moving through defective product as quickly as possible.
  • Understand unique supplier policies regarding damage and repairs, ensuring that open orders are monitored through to completion.
  • Maintain a clean and organized work environment, ensuring that workspaces, equipment, and common areas are kept tidy and free from clutter.
  • Perform all other duties as assigned.

The education/experience we need:

  • Proficient in the Microsoft Office programs
  • Intermediate Excel skills and/or other data and analytic tools
  • Superior customer service and relationship management skills
  • Able to prioritize work activities effectively
  • Ability to quickly learn new systems and processes
  • Exceptional communication and interpersonal skills.
  • Excellent organizational skills and attention to detail
  • Excellent communication skills in English (both written and verbal)
  • A selfstarter with the ability to take initiative and think critically to seek out information and solutions independently
  • Strong organizational and timemanagement skills
  • Experience working independently, as well as in partnership with other team members
  • The ability to work in a dynamic and fast paced, environment requiring strong organization, time management and prioritization skills with the confidence to adapt to change as necessary
  • You must be legally eligible to work in Canada with a minimum of a valid work permit.

Bonus point if you have:

  • Invoicing experience
  • Strong working knowledge of spreadsheets and databases
  • Warehouse experience, wrapping, tagging, and dollying the items
  • SYSPRO and Zendesk knowledge is preferred.

We hope you are passionate about:

  • Actively facilitating change and improvement within the department
  • Working with others to achieve individual and shared team goals
  • Working through tight deadlines while change is a constant

Work environment:

  • Full time (Monday-Friday)with flexibility to assist on Saturday, if needed.
  • Starts at: 8:305:00pm

Compensation:

- $22.19 per hour with Benefits after 90 days of employment

Why Join Trail?:

  • Paid time off
  • Generous employee discounts
  • Employee Recognition Program
  • Extended health care and dental coverage
  • Gym membership discount
  • Professional Development Programs
  • Career Progression
  • Company events

INFTP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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