Data Center Technician

2 weeks ago


Vancouver, British Columbia, Canada Vortalsoft Full time

We are looking for a self-motivated, dedicated individual who is ready to put their technical skills to work in a fast-paced, customer-focused environment.

Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment.

They will provide problem resolution or refer more complex issues to a Sr. Support Engineer.

Responsibilities:

  • Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
  • Maintains inventory and documentation of activity
  • Creates own service tickets, updates, and closes
  • Break/Fix

Qualifications:

  • Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
  • Strong problem solving and selfmanagement skills with attention to detail
  • Ability to prioritize tasks and effectively communicate verbally and in writing' experience servicing hardware as specified or utilized in customer environment
  • Familiarity with tickettracking software (ServiceNow preferred)

Job Types:
Part-time, Casual, Freelance

Pay:
$60.00-$65.00 per hour

Expected hours: 40 per week

Schedule:

  • On call

Experience:

  • Data center Technician: 1 year (preferred)
  • Hardware Break-Fix: 1 year (preferred)
  • Servers: 1 year (preferred)

Licence/Certification:

  • A Driving Licence (preferred)

Work Location:
In person

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