Motor Vehicle Specialist

1 week ago


Edmonton, Alberta, Canada Government of Alberta Full time

Role Responsibilities

The Motor Vehicles & Registries Administration branch under The Consumer, Registry and Strategic Services division, provides a broad range of support and expertise to Registry Agents in Alberta on all registry topics (Motor Vehicles, Vital Statistics, Corporate Registries, Personal Property, Land Titles, Alberta Health Care, and Alberta Organ & Tissue Donor).

The Motor Vehicles unit is an integral role in the effective and efficient administration of the motor vehicles program in Alberta, providing expertise, information and consultation related to motor vehicles legislation along with business policies and procedures to registry agents and various stakeholders.

We are looking for an enthusiastic, self-motivated, organized individual with strong customer service skills to join our team. We are currently seeking an individual to be a specialist in our Motor Vehicles unit, as part of the Motor Vehicles & Registries Administration branch.

Reporting to the Team Lead, the Motor Vehicle Specialist will be responsible for the following activities:

The daily operations of motor vehicles programs, including Personalized and Specialty plates programs. Leading and participating in priority and strategic initiatives that can include cross-jurisdictional research and program development that involves complex legislation, policies, procedures and large-scale IT system implementations. Resolving complex business and system related issues and identify emerging trends related to the motor vehicles administrative program. Provide specialized subject matter expertise to various stakeholders and uphold and maintain policies and processes.

In order to be successful in this role, you are expected to:

Have proficiency with Microsoft Office. Work under increasing independence and with minimal direct supervision. Possess a high degree of analytical, research, problem-solving and time management skills. Prioritize, multi-task and be a proven self-starter. Possess excellent communication skills, both written and verbal to consult with clients, internal and external stakeholders, and members of the registry agent network. Possess a high level of customer skills in order to appropriately handle inquires, and complaints from the public, and registry agent network.

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