Night Clerk

1 week ago

Whitehorse, Yukon, Canada dba Family Hotel Full time

Education:
Secondary (high) school graduation certificate

  • Experience: 1 year to less than 2 years

Work setting:

  • Hotel, motel, resort

Tasks:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Handle wakeup calls
  • Provide customer service

Security and safety:

  • Criminal record check

Work conditions and physical capabilities:

  • Attention to detail
  • Fastpaced environment
  • Overtime required
  • Standing for extended periods
  • Work under pressure

Personal suitability:

  • Client focus
  • Dependability
  • Excellent oral communication
  • Organized
  • Reliability
  • Work Term: Permanent
  • Work Language: English
  • Hours: 25 hours per week

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