Supervisor, Laboratory Operations

2 weeks ago

Toronto, Ontario, Canada LifeLabs Full time
LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years.

Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.


Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada.

The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.

Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

LifeLabs is currently looking for a Supervisor, Lab Operations to join our Chemistry team in Toronto, ON.


As a Supervisor, Lab Operations with a specific focus on Chemistry, you will be responsible for the achievement of goals and targets related to safety, quality and cost effective delivery of diagnostic services to assigned work groups.

You will also be responsible for the efficient day to day operations of their assigned employee group, including planning, coordination, evaluation and supervision of all technical and/or operational activities and management of all employees assigned to them.

This is a Full Time role working the Day Shift. This role may include periodic rotation to other shifts depending on operational need.

In this role you will:

  • Attract and retain talent, including hiring, onboarding, and training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager.
  • Conduct performance management of their staff and ensuring accurate documentation of corrective actions taken
  • Manage day to day operation of their area and generally plan to weekly or monthly cycles
  • Develop and approve employee schedules, sick time, vacation and leaves ensuring compliance with operational needs and company policies.
  • Provide active leadership and development to all direct reports, ensuring all individual and team accountabilities are delivered upon.
  • Identify, implement and manage to ensure continuous improvement in quality, safety, productivity, customer service and staff development.
  • Demonstrate the ability to obtain the appropriate resources; work collaboratively with peers and support groups
  • Participate in local Leadership Teams and provide timely and appropriate communication to area staff.
  • Support a work environment of continuous improvement with safety as a priority.


The right person for this role will be focused on implementing business plans including setting objectives and targets, assisting in the development of strategies for integration of new business and leading smaller special projects.


Requirements include:

  • College Diploma
  • Medical Laboratory Technologist or equivalent education and experience
  • Must have relevant recent experience, knowledge and technical skills in the appropriate field
  • Recent Chemistry experience required
  • Previous team lead or supervisory experience preferred
  • Current registration with College of Medical Laboratory Technologist of Ontario (CMLTO)
  • 6 years laboratory experience or equivalent experience
  • Must have technical knowledge, proven people leadership skills and change management abilities. Must be a "selfstarter" and able to create a positive employee relations climate, fostering common goals and teamwork.


We are looking for passionate individuals who share in the importance of our values: Caring, Customer Driven, Agile and One Team and can live these values with us every day.

At LifeLabs, great employees are at the heart of everything we do.

That's why LifeLabs provides more than just competitive compensation and benefits - our employees receive coaching and training in an environment that fosters open communication, education opportunities with tuition reimbursement, and opportunities for advancement and changes in career direction.

We especially encourage applications from new graduates and individuals looking to advance their careers.

Does this sound like the job for you? We'd love to discuss your qualifications. Apply online today

This is an in-person role.

Hiring Range: 72, ,900


The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

In this position, you will be eligible for Lifelabs annual bonus.

Employee Benefits:


In this position, you will be eligible to participate LifeLabs' group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.


Retirement Savings Plan:
The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

Vacation Entitlement:
In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

Employee Wellness:


LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars.

We have been recognized in the industry for our focus on mental health supports.

Employee Giving program:
Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.


In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc.

- and Optional Health-related Benefits.

Make a difference - join the LifeLabs team today


At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.


In accordance with LifeLabs' Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process.

For a confidential inquiry or to request an accommodation, please contact your recruiter or email


We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.


At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

Vaccinations are highly encouraged at LifeLabs'.

Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service.

Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.


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