Overnight Customer Service Specialist

7 days ago


Dartmouth, Canada TigerTel Full time

Are you a Night Owl?

We are Hiring A Part Time Overnight Customer Service Specialist


Why Work At
Directors' Choice? Well, if the thought of a meaningful position where _you make a difference_ in a warm and caring environment interests you, read on...


  • Fixed rotations
  • We are stats _conscious_, not stats _driven_
  • We care about you our employees
  • We listen to you; your ideas are important
  • We encourage you to develop your abilities

Directors' Choice is a place where you matter

This is an in office p
osition.

The Essential Duties of our Representatives are:

  • Obtain customer information by answering telephone calls, interviewing callers and verifying information.
  • Document all necessary and needed information.
  • Follow all required processes and procedures.
  • Attend and successfully complete required Call Center training.


If this sounds like you, then come join our award-winning team of Customer Experience Agents as we act as the extension of funeral homes across North America Help us assist callers as much as possible by providing service times, directions and taking general information to pass on to our clients.


Compensation:
$16.42 per hour

Shifts Offered:

  • Part Time hours
  • Sun/Mon/Fri or Fri/Sat rotation
  • Overnight shift 12a8a

The Skills and Qualifications we look for are:

  • Demonstrated verbal and written communication skills (English & Spanish), specifically: spelling, grammar and diction.
  • Use professional phone voice communicating customer care and concern.
  • Demonstrated activelistening skills to gain client information and ability to ask appropriate questions.
  • Demonstrated accurate and fast typing skills.
  • Use PC/computer skills in the Microsoft Windows environment.
  • Ability to work a flexible schedule including nights, weekends and holidays.
  • Minimum of a High School Diploma or GED and be 18 years of age.

Benefit Conditions:

  • Waiting period may apply
  • Only fulltime employees eligible


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