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High Salary Platform Support Engineer
3 months ago
Role:
Platform Support Engineer
Location:
Mississauga, ON / Montreal, QC (Hybrid)
Long term contract
We are looking for a Platform Support Engineer. Someone senior who can own the installation, configuration, security, and troubleshooting for our data applications and services.
We are in search of a seasoned Senior Platform Support Engineer to take ownership of the installation, configuration, security, and troubleshooting of our suite of data applications and services.
This individual will play a critical role in maintaining the integrity and performance of our data platforms, ensuring that our systems are optimized, secure, and align with our business continuity plans.
Responsibilities:
- Lead the installation and configuration of data applications and services across various environments.
- Take full ownership of the endtoend platform support, including proactive monitoring, troubleshooting, and issue resolution.
- Implement and maintain robust security measures, ensuring the integrity and protection of data and adherence to compliance standards.
- Collaborate with development teams to streamline deployment processes and support the continuous integration and delivery pipeline.
- Carry out performance tuning, hardware upgrades, and resource optimization as required.
- Develop and maintain comprehensive documentation for system configurations, processes, and service records.
- Establish backup and recovery procedures and ensure disaster recovery and failover procedures are in place and regularly tested.
- Provide technical guidance and mentoring to other team members and act as a point of escalation for complex support issues.
- Work closely with crossfunctional teams to understand business requirements and translate them into technical solutions.
- Stay current with industry trends, emerging technologies, and best practices in platform support and data management.
Requirements:
- Bachelor's degree in computer science, Information Technology, or a related field; Master's degree preferred.
- A minimum of 7 years of experience in a platform support/engineering role with a focus on data applications and services.
- Indepth knowledge of system architecture, networking, and security best practices.
- Proficient in scripting languages for automation (e.g., PowerShell, Bash, Python).
- Strong analytical and problemsolving skills, with the ability to diagnose and resolve complex technical issues.
- Excellent communication skills and the ability to work effectively in a collaborative team environment.
- Oncall availability for addressing critical issues outside of standard business hours.
- Experience with configuration management (e.g. Puppet, Chef, Ansible).
- Experience working with security protocols (i.e. OAuth, SCIM, Key Vaults, TLS, IDM).
- Experience with data orchestration platforms like Apache Airflow.
- Familiarity with various software development processes and methodologies, especially related to ETL.
- Desire to continuously discover, experiment with, and evaluate new technologies
