Technical Service Representative

1 week ago


Brossard, Quebec, Canada Sani Marc Inc Full time

Technical service representative:

Emploi - Permanent Full-time -
Agent/Clerk - Customer service

Succursale:
Brossard -Brossard Quebec J4Y 2P3

As soon as possibleSchedule:
Monday to Friday (Day)

Salary:40 001$ $

**Description:

Working at Sani Marc means:

-
Taking responsibility and control of your files by doing whatever it takes and making sure it's done right;
-
Taking charge by being personally and directly involved in one's work;
-
Embracing collaboration, being dedicated and passionate - a collaborator and partner who is solutions-oriented, and whom others can rely on.

Responsibilities:

Member of the service and equipment director's team, the technical service representative performs all of the following functions:

  • Be responsible for entering service calls nationally;
  • Perform the necessary diagnostics and/or evaluations related to parts and aftersales service communicated with technicians and representatives;
  • Address issues raised by customers to determine the nature and cause of these problems;
  • Advise suppliers, customers and company employees of policies relating to warranties and merchandise returns;
  • Access a database of prices and customers to ensure the effectiveness of the service;
  • Maintain a level of knowledge regarding the parts and functions of the equipment;
  • Participate in training and launches of new equipment;

Requirements:

To perform well, you must**:

  • Bilinguism (French and English), oral and written;
  • Aptitude for mechanics, electromechanics and electricity;
  • Experience as a parts counter clerk or technical advisor (an asset);
  • Good communication skills and telephone customer service skills;
  • Good sense of organization, both in the working method and in the management of one's time;
  • Respectful and customeroriented;
  • General knowledge of computers (Microsoft Office suite);

Advantages:

  • Long Term Disability Insurance
  • Dental insurance
  • Medical and paramedical expenses insurance
  • Life insurance
  • Employee discount
  • Social activities
  • Gifts of recognition of seniority
  • Employer's participatory RRSP
  • Mobile holidays
  • Possibility of advancement
  • Dynamic team
**Note:
Why work for Sani Marc?

  • We are a growing company that focuses on wellbeing at work and the development of our resources;
  • You will be eligible for the group insurance program and the retirement plan with employer contribution;
  • We offer 13 paid vacation days (5 days more than labor standards) and floating days;
  • We take the health of our employees to heart. We provide free fruit and coffee; we also reimburse up to 50% of registration fees for physical activities;
  • And above all, you are joining a team of dynamic, honest, dedicated and pleasant people


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