Customer Service Representative

1 week ago


Boucherville, Quebec, Canada TC Transcontinental Full time

Customer Service Representative - Hybrid:

Create value at TC Media
:

Our Customer Service team (Chenelière Éducation sector) is looking for its future colleague.

Join
TC Media Books, a growing, industry-leading company that offers an inspiring environment and colleagues who are passionate about education.


When our benefits transform your daily life:

  • Permanent fulltime position (37.5 hours/week daytime schedule, Monday to Friday)
  • Facetoface position at our Boucherville office. The hybrid mode is currently being deployed.
  • Vacation and personal days upon hiring, paid vacations between Christmas and New Year's Day
  • Generous group insurance plan tailored to your needs and those of your family, including unlimited access to a telemedicine service (Dialogue platform)
  • Employercontributed pension plan

When your actions lead to success
:

  • Make followup calls.
  • Enter orders into the ERP system.
  • Process returns, invoicing and certain types of credit.

When your expertise drives us
:

  • Three (3) years' experience in a similar position
  • Strong customer service skills
  • Excellent command of French (oral and written) and an intermediate level of English (you will be communicating with customers across Canada)
  • Good knowledge of the Office Suite (Outlook, Word and Excel)
  • Experience with an ERP system, an asset

About us
TC Media Books is the largest French-language educational publishing group in North America. It publishes for all levels of education in print and digital formats and is a leader in technopedagogical publishing.

The Group is also active in the distribution of specialized French-language works, as well as being a mass-market publisher and the leader in the Quebec after-school market.

TC Media Books is renowned for its flagship brands including Chenelière Éducation, ERPI, Scolab, Modulo, Beauchemin, Gaëtan Morin, Caractère and Somabec.



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