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Doorperson

3 months ago

Vancouver, British Columbia, Canada Rosewood Hotel Georgia Full time

JOB TITLE:
DOOR PERSON**


DEPARTMENT:
GUEST SERVICES



REPORTS TO:
ASSISTANT FRONT OFFICE MANAGER /FRONT OFFICE MANAGER

OVERVIEW/BASIC FUNCTION:

Acknowledges, welcomes and departs all guests/visitors arriving to/from the hotel, providing assistance with guests' luggage.

RESPONSIBILITIES:

  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction and report complaints to the Manager On Duty.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Maintain knowledge of:
  • Scheduled daily activities.
  • Daily arrivals/departures.
  • Features and services provided by the hotel.
  • Hours of operation for each outlet.
  • Arrive at your respective assigned working locations, ready to commence work at your designated starting times.
  • Maintain professional appearance and follow the personal grooming and uniform standards.
  • Attend team briefings to meet with MOD to review daily occupancy, VIPs, groups, sites, events, glitches, etc.
  • Assist guests and visitors into and out of their vehicles.
  • Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
  • Communicate parking procedures to guests/visitors.
  • Assist guests with loading/unloading luggage into and out of their vehicles.
  • Confirm number of pieces and provide legible claim tickets to guests for their luggage.
  • Assure safety and security of all guest luggage.
  • Open hotel doors for guests/visitors.
  • Transport guest luggage from the hotel entrance area to the designated Bell area.
  • Escort guests to the Front Desk and introduce guests to the Front Desk Agent or use technology.
  • Relay accurate directions to guests/visitors within the hotel or regarding any destinations within the local area.
  • Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
  • Secure taxis/transportation for guests/visitors.
  • Monitor and direct traffic activity of taxis, limousines, and hotel/restaurant guests' vehicles, ensuring a smooth and efficient flow.
  • Ensure to follow all hotel standards and procedure regarding parking and door hold, keeping the driveway clear and vehicles are not parked or left standing in illegal spaces.
  • Work cohesively with Valets Attendants and report any infractions to the Manager On Duty.
  • Answer department telephone using correct greeting and telephone etiquette.
  • Remain in assigned postposition, maintaining correct stance.
  • Assist in Emergency situations and be knowledgeable of the Crisis Management and Contingency Plan.
  • Report to the MODs any other relevant information or incidents during the shift operations.
  • Perform all other duties assigned by management as required.

QUALIFICATIONS:

  • Experience: Experience in the hospitality industry in a similar position.
  • Education: High school diploma.
  • General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and followup; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with coworkers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.
  • Technical Skills: Knowledge of city including surroundings, current events, restaurants, attractions, and shopping areas. Provide legible communication and directions, compute basic arithmetic.
  • Language: Required to speak, read, and write English. Additional language is an asset.
  • Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and coworkers to their understanding.
  • Licenses & Certifications: Valid Driver's license with a good driving record. Must be able to operate both standard and automatic transmissions.

Salary:
$16.75-$21.95 per hour

Benefits:

  • Dental care
  • Extended health care

Schedule:

  • Day shift
  • Evening shift
  • Night shift
  • Weekends as needed

Supplemental pay types:

  • Tips

Experience:

  • Customer service: 1 year (preferred)

Ability to Commute:

  • Vancouver, BC V6C 1P7 (required)

Ability to Relocate:

  • Vancouver, BC V6C 1P7: Relocate before starting work (required)

Work Location:
In