2024 Fall

1 week ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Job Summary
What is the opportunity?

  • RBC is reimagining the role we play in our clients' lives. To do this, we created a new organization
  • RBCx which operates separately from the core bank business. RBCx works in small agile teams focused on creating new products, services, and businesses, allowing the core business to test new models and develop better relationships outside of traditional banking.

A little bit about you:

  • You're a researcher first you live and breathe the scientific process and excel at bringing qualitative and quantitative validation to the design process. You love the idea of solving meaningful problems through an iterative, human centered approach.
  • You are passionate about tying userneeds to business strategy finding the sweet spot between the technical capabilities, business outcomes and the user requirements.
  • You get excited about conceptualizing new products and services that don't exist today.
  • You love working with highlyengaged, motivated teams that are on a quest to change things for the better.
  • You enjoy synthesizing data and pulling insights from raw data to help define and guide strategies. You have a keen ability to visualize and communicate the key points from several different research streams.

What will you do?

  • Work closely with our product, experience design, and technical teams across a number of products and business verticals to validate new product ideas, balancing business goals with optimal user experience.
  • Work closely with our brand team across a number of our Ventures to help audit mature Ventures, define and redefine new and existing brand strategies.
  • Conduct
    _usability test_, card sorts, user interviews, ethnographic research, and diary studies leveraging best in class methodology.
  • Conduct
    qualitative and quantitative tests, secondary research mining, synthesize large amounts of data/information, pull out key themes and turn research results into insights.
  • Articulate results through compelling storytelling to bring user feedback to key stakeholders, supporting the optimization and refinement of cutting edge experiences.

What do you need to succeed?

Must-have

  • Are passionate and entrepreneurial; the idea of creating something new from scratch excites and motivates you.
  • Advocate for users out of a deep empathy for them.
  • Keen to understand why people do what they do especially in the context of brand strategy.
  • Champion all elements of the user experience.
  • Have a strong understanding of the
    _product design process_ (including research, user flows, wireframing, prototyping, and testing).
  • Are able to articulate the thinking & strategy behind their work.
  • Are confident leading design sprints and managing stakeholders.
  • Can execute, analyze and synthesize multiple research types.
  • Prefer to work closely with other disciplines and value the opinion of team members across the company.
  • Value open communication and working on a small and transparent team.

Nice-to-have

  • Demonstrated ability to deliver wellthoughtout design recommendations based on user research (portfolio).
  • Experience working in fast paced, experimental or startup environments.
  • Design skills in Figma, Sketch and Creative Suite a bonus.
  • Understanding of statistics and quantitative analysis a bonus.
  • Understanding of brand strategy a bonus.

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and highperforming team.
  • Opportunities to do challenging work and make a difference.
  • Opportunities to build close relationships.

Please note:

This posting is for a 4-months Fall 2024 Student placement with a start date of September 2024, and end date of December 2024.

In order to be eligible for this 4-months Student position, you must either:

  • Be returning back to school after the work term enddate of December 2024 ; or
  • If you are not returning back to school (i.e. are graduating in December 2024), you must require the full 4months work term as a mandatory component to in order to graduate successfully.
  • ET24_

Job Skills

Additional Job Details

Address:

20

KING ST W:

TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Student/Coop (Fixed Term)

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
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