Quality Assurance Specialist

1 week ago


Mississauga, Ontario, Canada Gate Gourmet Full time
We're looking for motivated, engaged people to help make everyone's journeys better.

Main Duties and Responsibilities:

  • Monitors quality improvement projects
  • Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification
  • Monitors corrective action system
  • In conjunction with the QA Manager and QA Supervisor, educates (trains) unit staff and managers in quality related issues
  • Plays a key role in developing a comprehensive quality program
  • In conjunction with the QA Manager and QA Supervisor, implements the quality system detailed in the quality manual
  • Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation
  • Drives prevention vs. detection of defects
  • Coordinates actions to prevent the occurrences of nonconformities
  • Maintains customer compliance resolution
  • Responsible for the maintenance of key performance metrics for the Quality organization
  • Controls Food safety and Quality of processing and manufacturing within the business
  • Supports customer audits, government audits to meet compliance
  • Verifies and insures company policies and procedures are followed
  • Insures quality specifications and requirements are followed and met
  • Develops Standard Operating Procedures
  • Responsible for safety, quality and compliance to customer specification
  • Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and costs
  • Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
  • Manages work flow balancingthe division of responsibilities amongst employees on each shift including assignment of responsibilities and workstations
  • Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
  • In conjunction with department leaders determines number of employees needed by shift
  • Responsible for employee retention and monitors employee turnover.

Qualifications:

Education:

  • High School graduate or equivalent with experience in related discipline required
  • College degree in related discipline and knowledge of HACCP, quality management and six sigma preferred

Work Experience:

  • Minimum 1 year experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control required
  • Minimum 2 years experience working in a high volume, manufacturing, food production, restaurant or catering environment or equivalent experience in the related field preferred
  • Experience working in the airline industry is preferred

Job Skills:

Minimum skill requirements:

  • Intermediate level Microsoft office tool skills (excel, word)
  • Knowledge of quality auditing, inspection methods
  • Detail oriented
  • Strong organizational skills, able to prioritize responsibilities and multitask
  • Strong interpersonal skills, interact well with multiple departments as required
  • Abel to work with little supervision
  • Excellent reading, writing, and oral communication skills
  • Change Agent

Preferred skills:

  • Excellent analytical skills
  • Basic statistics calculation, and/or mathematical comprehension including:
  • Pareto chart
  • Control chart
  • Histogram
  • Time series (run) chart
  • Multiplication, division, addition, subtraction, summation, measure of central tendency, measure of variation, process capability
  • Algebraic concepts
  • Project management skills
  • Knowledge of FDA regulations
  • Is HACCP certified and ServeSafe trained a plus
  • Basic lean, six sigma knowledge, and continuous improvement understanding a plus

Technical Skills:
(Certification, Licenses and Registration)

  • ServSafe certification required

Language / Communication Skills:

  • Excellent oral and written communication skills
  • Multilingual a plus
  • If you want to be part of a team that helps make travel and culinary memories, join us


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