Manager, Workplace Operations

6 days ago

Ottawa, Ontario, Canada Canadian Institute for Health Information Full time

Category

  • Human Resources

City

  • Ottawa, Ontario, Canada
  • Manager, Workplace Operations
  • Who we are
  • We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, notforprofit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.
CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation.

Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

  • HOOPP Pension Plan (Defined Benefits Pension)
  • Retirement Planning Program
  • Generous vacation days for permanent and longterm contracts
  • Worklife balance
  • Career Planning Program
  • Learning and Professional Development Program
  • Flexible benefits program from your first day on the job for permanent and longterm contracts
Why is this role important?

  • The Manager provides leadership to the team which includes facility management and space planning; physical security and maintenance; business continuity management; records and information management (RIM); library services; and reception. The Manager contributes to the longterm corporate administration strategy and develops the annual operational plan. The Manager supports senior management in making appropriate real estate, facilities and other operational decisions that positively impacts the operations of CIHI and the wellbeing of our employees.
  • What you'll do
  • 1. Leads and manages the Workplace Operations and RIM teams to achieve operational efficiency while maintaining alignment to longterm corporate strategy.
  • 2. Contributes to the development of the Workplace Operations Strategy. Develops, executes and evaluates annual operational plan by collecting and analyzing pertinent real estate, business, financial and operations information, to adequately forecast annual budget and tactically plan/forecast the yearly Capital Expenditure budget as it relates to facility change. Reviews financial reports and provides analysis of variances, accruals, and future spending. Manages and reports on multiyear operational plan and budget.
  • 3. Leads the development, maintenance, quality control, testing, training, and monitoring of standards for the Business Continuity Management (BCM) Program. Ensures the program meets ISO certification requirements including the development of a sustaining process to continually monitor and enhance integrated continuity plans. Provides advice and consultation to business units; maintaining the ongoing measurement of the state of readiness. Acts as a key member of the BCM Team when the Business Continuity Plan is activated.
  • 4. Manages the acquisition and allocation of CIHI office space to meet current and future requirements including the management and/or negotiations of lease agreements, communication with landlords and brokers and key stakeholders. Makes recommendations in the development of longterm office space strategies and negotiates new lease agreements. Oversees preventative maintenance, service and repair needs for all locations (including HVAC systems and general maintenance).
  • 5. Manages the acquisition of supplies, services and capital assets (office furniture and equipment, excluding IT). Prepares and executes approved RFP/RFQs. Establishes the standards for furniture and office equipment and develops and implements related policies and procedures. Collaborates with and manages vendors (e.g. space designers) to develop specifications for fitup and/or renovations. Manages facility planning, design, construction and move projects.
  • 6. Manages the development, implementation, monitoring and enhancement of corporate support functions, including reception, distribution, mailroom, service providers, furniture and equipment maintenance, emergency preparedness, and ensures a safe environment. Conducts research to keep abreast of current practices and new developments. Develops and revises new and existing policies for the management, use and protection of corporate records.
  • 7. Manages and monitors the physical security and maintenance standards and reporting obligations for all CIHI offices. Works closely with Information Security to meet standards and practices related to ISO certification.
  • 8. Develops, executes and monitors the RIM strategy, including the library services program and monitors its adoption across the organization. Implements and manages plans, budgets, policies, procedures, standards, systems and

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