Manufacturing Infrastructure Support Technician

1 week ago

Toronto, Ontario, Canada saint_gobain_group Full time

Contamos com você para

The Manufacturing Infrastructure Support Technician position will join a new team dedicated to developing, support, maintain and troubleshoot problems related to the manufacturing IT / OT environments across the Saint Gobain North American facilities. This position will be responsible for regional implementation and maintenance of an IT infrastructure in compliance with standards developed by Saint Gobain Technology Services. The manufacturing IT infrastructure can be unique to each plant and business requiring a strong understanding of plant processes to avoid unnecessary interruption or downtime. In this role, traditional IT infrastructure skills will be leveraged to support OT and manufacturing 4.0 initiatives.

Este trabalho é para você?

Responsibilities:

Administration and Support of Local Resources:

Provide comprehensive support, management, development, implementation, and troubleshooting for all local data rooms both remotely and on-site within the designated region. Perform tasks such as racking, stacking, and cabling of IT servers, storage, and associated equipment. Install, configure, and maintain various IT systems and technologies, including MS Windows workstations and servers, Red Hat Linux servers, storage appliances/SAN, VMware, VEEAM, Veritas NetBackup, Lansweeper, CyberX industrial network monitoring, Palo Alto firewall rulesets, and HP/Aruba switches. Utilize Service Now IT Service Management (ITSM) to track incidents through completion and documentation stages. Troubleshoot and resolve incidents promptly, ensuring that managed infrastructure is consistently monitored for uptime, capacity, utilization, and proper handling of service requests, including major or minor changes, from recording to implementation.

Customer Relations:

Offer innovative ideas to the business regarding industrial digital solutions by sharing knowledge and staying abreast of industry trends. Ensure alignment of customer needs with the strategy defined by DSI Group. Address customer complaints promptly, providing suitable solutions and alternatives within specified time frames, and ensure resolution through diligent follow-up. Address service issues by thoroughly understanding the customer's complaint, identifying the root cause of the problem, and recommending the most suitable solution to resolve it. Expedite corrections or adjustments as necessary and ensure timely follow-up to confirm resolution. Foster trust and long-term relationships with customers through transparent, open, and interactive communication. Adhere to established communication procedures, guidelines, and policies to ensure consistency and reliability.

Manufacturing IT Infrastructure Management:

Collaborate with local and regional management to design, procure, and implement IT systems tailored to the manufacturing network's needs. Ensure that the delivered infrastructure aligns with SGTS standards and complies with security requirements, including the 28 Minimum Security Rules for Industrial and Logistics Systems (28 MSRs). Oversee manufacturing IT assets throughout their entire lifecycle, from acquisition to disposal. Proactively manage upgrades and replacements of non-standard IT infrastructure hardware and operating systems to maintain optimal performance and compliance.

Qualifications:

A Bachelor's degree in a technical or business-related field is mandatory. A minimum of 5 years of relevant work experience in IT and/or technical manufacturing is essential. Prior experience in serving internal customers within a large, complex organization is required. Certification or equivalent experience in one or more of the following technologies is preferred: VMware, Switching/Routing/Firewall, IT Service Management (ITSM). Proficiency in these areas demonstrates advanced knowledge and skills necessary for the role. An in-depth understanding of manufacturing processes and technology is a prerequisite for this position. Availability for occasional work outside of normal business hours is expected. On-call availability 24/7, with the ability to be reached via cell phone coverage, is required to address any urgent issues that may arise. Work remotely and ability to travel up to 25% of the time to the company's sites

Um pouco mais sobre nós

WHO ARE WE?

Saint-Gobain, one of the world's largest building materials companies and manufacturer of innovative material solutions, helps create great living spaces by combining comfort and sustainability. For more than three-and-a-half centuries, Saint-Gobain has been enhancing the wellbeing of people everywhere, whether it's by addressing climate change, delivering true sustainable development, advancing the information revolution, participating in medical breakthroughs or playing a vital role in space exploration. Focusing on the intersection of people, innovation and purpose, Saint-Gobain helps to address the needs of today and the challenges of tomorrow – offering employees the opportunity to invent themselves and reshape the world.

Política de privacidade

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

  • Laboratory Technician

    1 week ago

    Toronto, Ontario, Canada Green Infrastructure Partners Full time

    Role PurposeReview, analyze and compare test results with specifications, tolerances, and targets to ensure product qualityReport test results and any deviations or trends immediately to the appropriate department and/or supervisor(s)Follow up to ensure the appropriate actions have taken placeAssist in formulating and optimizing products for the asphalt...

  • Package Manufacturing Technician

    1 week ago

    Toronto, Ontario, Canada Matthews International Full time

    POSITION SUMMARY The Package Manufacturing Technician ensures that mock-ups, sales sample, influencer boxes and other types of packaging are constructed accurately and effectively meeting and/or exceeding client expectations. The technician works with a team of like technicians in a manufacturing atmosphere. They are responsible for completing their...

  • Critical Operation Technician

    1 week ago

    Toronto, Ontario, Canada STACK Infrastructure Full time

    Critical Operation TechnicianTHE COMPANY:STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world's most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the...

  • Manufacturing Beverage Technician

    1 week ago

    Toronto, Ontario, Canada Tilray Full time

    Manufacturing Beverage Technician (On-Site) - London, ON About Tilray Tilray is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better – one person at a time – by inspiring and empowering the worldwide...

  • Manufacturing Maintenance Technician

    1 week ago

    Old Toronto, Ontario, Canada ABL Employment Full time

    As a Manufacturing Maintenance Technician, you will play a crucial role in ensuring the smooth operation of our manufacturing facilities by maintaining and repairing equipment and machinery. You will be responsible for conducting preventive maintenance, troubleshooting technical issues, and implementing solutions to minimize downtime and optimize production...

  • Manufacturing and Assembly Technician

    4 weeks ago

    Toronto, Ontario, Canada Cognixion Full time

    Salary: Cognixion Title: Manufacturing and Assembly TechnicianReports to: Vice President of Engineering Full-time Duties and Responsibilities Partner with operations personnel to procure, manage and track internal inventory. Assemble various research grade products, such as data loggers, cables, and electromechanical enclosures – including various...

  • Manufacturing and Assembly Technician

    2 months ago

    Toronto, Ontario, Canada Cognixion Full time

    Salary: Cognixion Title: Manufacturing and Assembly TechnicianReports to: Vice President of Engineering Full-time Duties and Responsibilities Partner with operations personnel to procure, manage and track internal inventory. Assemble various research grade products, such as data loggers, cables, and electromechanical enclosures – including various...

  • IT Support Technician

    1 week ago

    Toronto, Ontario, Canada CADTH Full time

    Status: Full time, indefiniteLocation: Toronto, OntarioClosing date: March 6, 2024Salary range: $56,000 to $69,000 per yearCADTH is Canada's drug and health technology agency. We're a not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. We're funded by Canada's federal, provincial, and territorial governments, with the...

  • Lead Technician

    1 week ago

    Toronto, Ontario, Canada Paladin Technologies Full time

    We are currently looking for Lead Technician - Structured Cabling to join our team in support of several major projects.RESPONSIBILITIES: Install and service cabling infrastructure and devices for Data and Audio Visual and CCTV; includes prewiring, installation, termination, labeling, testing and reporting per specifications and drawings Provides overall...

  • Lead Technician

    4 weeks ago

    Toronto, Ontario, Canada Paladin Technologies Full time

    We are currently looking for Lead Technician - Structured Cabling to join our team in support of several major projects. RESPONSIBILITIES: Install and service cabling infrastructure and devices for Data and Audio Visual and CCTV; includes pre-wiring, installation, termination, labeling, testing and reporting per specifications and drawingsProvides overall...

  • Lead Technician

    1 month ago

    Toronto, Ontario, Canada Paladin Technologies Full time

    We are currently looking for Lead Technician - Structured Cabling to join our team in support of several major projects. RESPONSIBILITIES: Install and service cabling infrastructure and devices for Data and Audio Visual and CCTV; includes pre-wiring, installation, termination, labeling, testing and reporting per specifications and drawingsProvides overall...

  • Lead Technician

    1 week ago

    Toronto, Ontario, Canada Paladin Technologies Full time

    We are currently looking for Lead Technician – Structured Cabling to join our team in support of several major projects. RESPONSIBILITIES: Install and service cabling infrastructure and devices for Data and Audio Visual and CCTV; includes pre-wiring, installation, termination, labeling, testing and reporting per specifications and drawings Provides...

  • Lead Technician

    1 week ago

    Toronto, Ontario, Canada Paladin Technologies Full time

    We are currently looking for Lead Technician - Structured Cabling to join our team in support of several major projects. RESPONSIBILITIES: Install and service cabling infrastructure and devices for Data and Audio Visual and CCTV; includes pre-wiring, installation, termination, labeling, testing and reporting per specifications and drawingsProvides overall...

  • Quality Control Technician

    1 week ago

    Toronto, Ontario, Canada Green Infrastructure Partners Inc. Full time

    Our purposeAt Green Infrastructure Partners (GIP), our people are second to none. The work we do impacts lives. It impacts our schools and neighborhoods and shapes our communities and cities.We are one of Canada's largest and fastest growing construction companies. Every day our people are designing, delivering, and maintaining infrastructure for Canada's...

  • Part-time IT Support Technician

    1 week ago

    Toronto, Ontario, Canada Orthodontics on Danforth Full time

    Part-Time IT Support TechnicianOrthodontics on DanforthAbout Us:Location: 758 Danforth Avenue Toronto, OntarioLocated minutes from Pape Subway StationWe are a busy orthodontic practice looking for a part-time IT support technician to join our team to provide onsite and/or remote support including, but not limited to:Desktop hardware, software, printers,...

  • Support Technician

    1 week ago

    Toronto, Ontario, Canada MCAP Full time

    Support TechnicianMCAP at a GlanceJoining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with...

  • Desktop Support Technician

    1 week ago

    Toronto, Ontario, Canada Jose Merciline Full time

    Job title: Level 2 desktop support technicianJob Description:Executive Summary:The DOE (Desktop Operations and Escalations) Team manages escalations of a technical nature from various clients (DSS, SDM, CTS, TCI, and Senior IT and Business Managers). They are considered Level 2 within the desktop support structure and require both a high level of technical...

  • IT Support Technician

    1 week ago

    Toronto, Ontario, Canada Merrithew™ Full time

    Position overview:As part of the Merrithew IT Team, the IT Support Technician will be a team player, willing to handle all support requests with courtesy and professionalism under stressful situations and tight deadlines. You should have an excellent ability to solve problems using your in-depth knowledge of information systems and computing solutions. A...

  • Part-Time Technicians

    1 week ago

    Toronto, Ontario, Canada Department Of Transportation And Infrastructure Full time

    Department of Transportation and Infrastructure Engineering and Field Level VII Construction Branch The work we do has a positive impact on our communities and helps improve the everyday lives of New Brunswickers. Together, we are over 45,000 New Brunswickers who are passionate problem-solvers, who make a difference and are proud to call New Brunswick...

  • Structured Cabling Technician

    1 week ago

    Toronto, Ontario, Canada Paladin Technologies Full time

    We are currently looking for several Structured Cabling Technicians of varying experience to join our team in support of several major projects.RESPONSIBILITIES: Install and service cabling infrastructure and devices for Data and Audio Visual and CCTV; includes prewiring, installation, termination, labeling, testing and reporting per specifications and...