Spécialiste Customer Support

1 week ago

Toronto, Ontario, Canada Otolane Inc. Full time
Otolane is a leading organization in the wholesale automotive remarketing industry. Otolane offers best-in-class live appraisal and live auctions. As a 'Made in Canada for Canadian Dealers' solution, Otolane is a dealer focused, dealer first organization.

The Lot Capture Representative supports the business by going to appointments with car dealerships and taking photos of for sale vehicles which are launched on the Otolane auction marketplace.

Why Work with Us?
Otolane offers rewarding positions where your contributions can easily be recognized. Otolane is a growth company and successes are celebrated. This organization has great bench strength and team members are always feel supported in achieving their goals.

Territory:
North GTA Position Overview

As an integral part of the Otolane operations team, the Lot Capture Representative will be an additional point of contact for the dealer in addition to the Territory Sales Manager.

The Lot Capture Representative is a team player with excellent communication and customer service skills, and can work both in a team environment and alone with minimal supervision.

Your main role will be to attend dealer appointments and take photos of vehicle inventory, accurately assessing damages and other notable features of the vehicles.

As the Lot Capture Representative in the region, you will be expected to provide feedback to management on the use and activity of Otolane.

The Lot Capture Representative will communicate with Otolane's customers which are franchise and independent dealers.

The Lot Capture Representative will promote a positive dealer experience with the dealer partners and by doing so will push to gain vehicles for the remarketing platform.

Responsibilities And Duties
Collect data and capture (take pictures, videos and information) wholesale vehicles for auctions on Otolane.
Develop and grow relationships with existing accounts.
Travel to different dealerships to assist customers with vehicle capture.
Launch (posting car profiles of) new vehicles on the app for our Dealers.
Promote the adoption of Otolane amongst franchise and independent automotive dealerships.
Establish and maintain an in-depth working knowledge of the Canadian automotive remarketing industry.
Provide technical support to current users.
Proactively communicate and maintain excellent working relationships with Otolane users.
Manage and update accounts within a CRM.
Ensure that any client account issues are dealt with amicably.
Other duties as required.
Qualifications, Education & Other Requirements
1-2 years' experience managing multiple clients and/or accounts preferred.
Experience in the automotive industry preferred.
Ability to build and maintain strong working relationships with current clients.
Strong interpersonal, negotiation and communication skills with strong attention to detail.
Ability to maintain calm and diplomatic in dispute resolution situations.
Autonomous, self-driven and a team player.
Willingness to travel daily within the region.

Must be qualified to operate a motor vehicle, possess a valid Canadian driver's license with reliable transportation and maintain a good driving record.

Must be proficient in driving standard transmission vehicles.
Must be comfortable standing and sitting for prolonged periods of time.
Must be comfortable working outdoors for extended periods of time during all seasons.
We thank all applicants for their interest. Only candidates selected for an interview will be considered. Sound like a good fit? We'd love to hear from you.
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