Retail General Manager

2 weeks ago

Vancouver, British Columbia, Canada ADIDAS Full time
Senior Store Manager drives the business of a high volume, strategically positioned Brand Halo store that represents the adidas brand and product in the most impactful way. Responsible for building, leading, and inspiring the Store Team to provide outstanding consumer experience, while achieving financial objectives. Key Responsibilities:
  • Full ownership of store profit and loss performance
  • Drive culture of small business ownership with Store Managers, balancing fiscal responsibility with talent development, consumer engagement and experience, and empowering leadership
  • Deliver exceptional consumer experience by providing outstanding execution of global brand and retail operational standards
  • Work with store team to balance the strategic priorities with locally nuanced tactical needs to drive impact on the consumer and surrounding community
  • Drive performance culture of the 4 Ps: people, process, presentation and premises
  • Deliver a relentless focus on service excellence through Connect, Engage, Inspire leadership with frequent presence on the sales floor and back-of-house stock room
  • Direct full adoption of processes and tools to drive performance while seeking insights for continuous improvement
  • Guide the delivery of key brand and commercial moments in store through flawless execution and service excellence
  • Foster a collaborative environment by building a continuous feedback cycle with retail support teams on product and operational needs, and opportunities
  • Provide consistent coaching, training, and mentoring of store team members
  • Employ store performance metrics to maximize teams individual and collective development
  • Enable and support a best-in-class environment within retail fleet which provides acceptance, education and awareness on all topics related to diversity, equity and inclusion
  • Partner with Store Management Teams to hire, develop and build a high performing team
  • Provide constructive feedback on success and feasibility of current and new programs, other initiatives, and specific store needs while making recommendations that may be experimental by nature.
  • Act as Brand ambassador and partner within local community to promote brand and store awareness
  • Leverage global and local tools to lead the performance management, succession, recruiting, hiring and development activities, resulting in high employee engagement
  • Take clear accountability for training and execution in store in all areas, including business, operations, sales/customer service, and visual merchandising, while also coordinating with Regional Trainer to ensure all employees are trained in Retail Standards
  • Develop and maintain wage costs and overall expense control within assigned guidelines and communicate these goals and review results with retail management team.
  • Produce results under a variety of situations/market conditions and overcomes barrier to the company's success in compliance with corporate guidelines.
  • Assure timely completion of all recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions, and terminations
  • Assure compliance with legal, loss prevention and safety guidelines in overall management of store and associates.
  • Shop competition on a regular basis to ensure competitiveness in the marketplace
Knowledge, Skills and Abilities :
  • Strong ability to understand and use financial data to make decisions and influence outcomes
  • Proficient retail knowledge - operational and selling skills.
  • Strong leadership, interpersonal and communication skills Ability to use critical thinking and creative ways to solve problems
  • Excellent verbal presentation and written communication skills with strong command of English language
  • Ability to respond effectively to sensitive inquiries or complaints
  • Ability to make recommendations that effectively resolve problems by using judgment that is consistent with standards, practices, policies, and procedures
  • Strong ability to collaborate and influence across different levels and departments
  • Comfortable with working in a matrix organization
  • Proficient in software applications such as MS Office and retail POS systems
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