Assistant Manager Rent Assistance

7 days ago

Fort McMurray, Canada Wood Buffalo Housing & Development Company Full time

ASSISTANT MANAGER, RENT ASSISTANCE

POSITION OVERVIEW:


Under the supervision of the Manager, Tenant Relations, the Assistant Manager will coordinate and monitor the completion of duties within the Social Housing/Rent Assistance portfolio.


RESPONSIBILITIES:

  • Ensure compliance with Provincial Government Acts, regulation/legislation, and other requirements.
  • Create and maintain departmental budgets.
  • Oversee the preparation and submission of monthly government claims and reports.
  • Ability to manage complex and difficult situations in relation to people.
  • Oversee the maintenance of the waitlist and the rent supplement program; Recommend adjustments to the waitlist and rent supplement program based on community requirements.
  • Approval of eligibility of applicants and performance of income verifications on all prospective recipients.
  • Monitor and maintain annual income reviews and rental rate reviews.
  • Determination of monthly rental amounts and adjustment of rents in accordance with regulation/legislation.
  • Assist in the coordination of biannual inspections and any other required inspections to ensure all Wood Buffalo Housing mandates and programs are being followed.
  • Review recipient files to ensure ongoing compliance and remove recipients as required, which may involve evictions.
  • Supervise staff workloads and schedules, monitor completion of duties and implement necessary changes.
  • Train and orientate new/existing staff.
  • Interact professionally with clients, coworkers, contractors, and management.
  • Interact with Condo Associations and represent Wood Buffalo Housing on the appropriate Condo Boards as needed.
  • Attend and participate in Tenant communication meetings and attend monthly partnership meetings.
  • Working collaboratively with community agencies as required.
  • Ensure all efforts are made to collect outstanding rent and damages.
  • Ensures employees are adhering to OH&S requirements.
  • Other duties as required.

QUALIFICATIONS/EXPERIENCE:

  • A University degree or Community College diploma in Business Administration, Property Management or equivalent.
  • Minimum 5 years' experience in policy and program development and review
  • Demonstrated ability to work both independently and as a team member and to make decisions in a complex environment.
  • Demonstrated leadership and organizational/time management skills are essential to this position as well as good communication and interpersonal skills.
  • Previous experience managing or coordinating staff.
  • Experience dealing with highly confidential information and sensitive issues.
  • Ability to deal with vulnerable populations and make appropriate referrals.
  • Ability to work within a unionized environment.
  • Proven ability to identify, evaluate, and develop new ideas with supportable results.
  • Exemplary customer satisfaction skills, including dealing effectively with tenants, co
- workers, public and management team.

  • Exceptional computer skills, including MS Office (Word, Excel, Outlook) and Yardi.
  • Valid Class 5 driver's license with five years' driving experience and abstract acceptable to Employer, plus own vehicle.
  • Must provide a criminal record check for review and acceptance.
  • Must provide proof of vaccination for Covid19.

WORKING CONDITIONS:

  • Normal office conditions.
  • Evenings and weekends as required.

Job Types:
Full-time, Permanent

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • Monday to Friday

Education:

  • DCS / DEC (required)

Experience:

  • Supervisory: 1 year (required)

Work Location:
One location

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