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Parts Associate
3 months ago
- Manage inventory and order parts and works to meet customers and technicians needs.
- Establish rapport with customers and technicians by offering consistently high levels of customer service
- Locate the needed parts and any related parts in which customers might be interested.
- Maintain ongoing current knowledge regarding which parts are in inventory, require reordering, or must be specially ordered.
- Assist the manager in resolving discrepancies between the computer inventory and the actual parts available in bins.
- Obtain the information needed to place special orders and ensures that the correct parts are sent.
- Must research the availability of certain parts, either within the retail facility or from other sources as necessary, and must be able to search part numbers using the computer or standard catalogs.
- Maintain working knowledge of seasonal requirements for parts and of requirements for parts that arise as a result of recalls or specials in the Service Department
- Help customers select parts
- Provide customers with information about accessory parts and specials
- Ensure that customers are made aware of the entire product line
- Solicit regular customers by telephone to increase sales
- Take orders for parts by telephone, technician counter, retail counter and wholesale accounts
- Interact with Service Dept. to ensure smooth delivery of parts
- Organize orders to be delivered
- Help to ensure that aged inventory levels remain low
- Help to stock new parts and maintain parts in an organized way at all times
- Assist in conducting regular physical inventory counts
