User Support Technician

1 week ago


Richmond Hill, Ontario, Canada MALISON CONTRACTING INC. SOUS-TRAITANCE MALISON INC. Full time

Education:
Bachelor's degree

  • Experience: 2 years to less than 3 years
- or equivalent experience

Tasks:

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Webserver backup and recovery operations
  • Provide customer service

Computer and technology knowledge:

  • Information Technology Infrastructure Library (ITIL)
  • Jira
  • Shell script
  • Linux
  • Unix
  • Networking software
  • Project management software
  • Web service design
  • Mapping and data visualization software
  • Database software
  • Programming languages
  • Python
  • SQL

Screening questions:

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?

Green job:

  • Involves duties and responsibilities that lead to positive environmental outcomes
  • Work Term: Permanent
  • Work Language: English or French
  • Hours: 40 hours per week


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