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Customer Service Representative
2 weeks ago
The Customer Service Representative (CSR) will manage both B2B and B2C customer service activities for a fast-paced, growing Cannabis company.
The CSR will be the client's primary point of contact and provide product/services information, resolve customer complaints, answer questions and update customers on the status of their orders.
Responsibilities:
B2C
Oversee the Organization's Medical Portal including, but not limited to:
- data entry
- interaction with medical professionals
- familiarization with the catalogue of company product offerings
- collection and processing of payment information
- placing of orders
- supply of shipping confirmation and tracking information to customers
- ensuring timely turn around for all requests
- reaching out to qualified person(s) to answer questions
- maintaining logs
- collection of information and reporting of adverse reactions
B2B
Act as the main point of contact for B2B clients
- receive and enter orders into company's enterprise resource planning system
- liaise with shipping, planning, purchasing and production to fulfill orders
- update customers on status of orders
- resolve customer complaints in a timely manner
- log customer complaints
- perform other duties as assigned
Job Requirements:
- Preferred experience at a doctor's office (admin/reception desk)
- Must have 3+ years of Customer Service experience (preferably in an office/clinic)
- Excellent ability to organize and prioritize tasks
- Excellent skills in written and verbal communication
- Positive, friendly and enjoy problem solving
- Knowledge of Cannabis Act and its Regulations considered to be an asset
- Ability to work independently
- Proficient user of excel and word
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Olds, AB: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
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