Customer Service Representative

2 weeks ago


Olds, Canada Olds Softgels Inc. Full time

The Customer Service Representative (CSR) will manage both B2B and B2C customer service activities for a fast-paced, growing Cannabis company.

The CSR will be the client's primary point of contact and provide product/services information, resolve customer complaints, answer questions and update customers on the status of their orders.


Responsibilities:

B2C

Oversee the Organization's Medical Portal including, but not limited to:

  • data entry
- collection and storage of confidential information
- interaction with medical professionals
- familiarization with the catalogue of company product offerings
- collection and processing of payment information
- placing of orders
- supply of shipping confirmation and tracking information to customers
- ensuring timely turn around for all requests
- reaching out to qualified person(s) to answer questions
- maintaining logs
- collection of information and reporting of adverse reactions

B2B

Act as the main point of contact for B2B clients
- receive and enter orders into company's enterprise resource planning system
- liaise with shipping, planning, purchasing and production to fulfill orders
- update customers on status of orders
- resolve customer complaints in a timely manner
- log customer complaints
- perform other duties as assigned

Job Requirements:

  • Preferred experience at a doctor's office (admin/reception desk)
  • Must have 3+ years of Customer Service experience (preferably in an office/clinic)
  • Excellent ability to organize and prioritize tasks
  • Excellent skills in written and verbal communication
  • Positive, friendly and enjoy problem solving
  • Knowledge of Cannabis Act and its Regulations considered to be an asset
  • Ability to work independently
  • Proficient user of excel and word

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Olds, AB: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

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