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Deployment Technician

3 months ago

Edmonton, Alberta, Canada Compugen Inc Full time

Job Title

  • Deployment Technician
  • On Demand

Vacancy No

  • VN6875

Work Location

  • Edmonton, AB

Base Pay Range

  • To be discussed during the recruitment process

Job Details

Position:
Deployment Technician
Location:Edmonton, Alberta
About Compugen
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities.

Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations.

We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we'd love to talk to you.

Join us and help us make a difference.

Responsibilities

  • Deliver an exceptional customer experience by maintaining contractual service levels
  • Function as a Site leader on project assignments, As required
  • Utilize your experience and knowledge for customer documentation development
  • Perform hardware warranty and nonwarranty repairs of desktops and notebooks.
  • Execute complex moves, adds, changes of computer equipment.
  • Complete complex hardware and/or software upgrades to existing equipment.
  • Perform network connections for desktops and printers.
  • Support and service customers with POS, Servers, Switches, Routers and Wi-Fi.
  • Maintain; or ability to attain, major vendor (HP, Dell, Lenovo, Lexmark, Xerox, etc.) certifications.
  • Maintain your Comptia certifications
  • After hours support as required
  • Must be able to lift a minimum of 40 lbs independently on a regular basis.
  • Other duties as required.

Qualifications

  • Must have a valid driver's license, vehicle and insurance.
  • Ability to pass Security Clearance check is required.
  • 12 years of related experience and education in a relevant program of study from an accredited institution, as well as experience with current operating systems
  • High School Diploma is required
  • Comptia A+ Certification is an asset.
  • Experience with Tier 1 vendors (HP, Dell, Lenovo, Lexmark, Xerox, etc.). is an Asset
  • Experience with POS, Servers, Switches, Routers and Wi an Asset
  • Experience with current Operating Systems.
  • Experience with determining and resolving problems with laser printers (major vendors) preferred.
  • Experience in diagnosing, documenting and troubleshooting issues spanning multiple technologies. preferred.
  • Strong time management skills with proven sense of urgency to complete tasks and assignments.
  • Good written and verbal communication skills.
  • High level of integrity and honesty.
  • Ability to take direction and follow practices and procedures consistently and accurately.
  • Ability to work independently as well as in a team environment.
  • Bilingualism is an asset

Working Conditions

  • Standard work hours are Monday to Friday, 9:00am to 5:00pm
  • 30minute unpaid lunch break
  • Availability to work evenings, weekends and out of town
  • May be required to work overtime, with paid compensation based on local Employment Standards Act.
  • Travel to client sites, with the ability to travel long distances when required
  • Frequently assigned to new tasks to adjust to changing priorities.

Equity Statement
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs