![PC Financial](https://media.trabajo.org/img/noimg.jpg)
Front Store Supervisor Ft
1 week ago
Location:
478 Dundas Street W, Oakville, Ontario, L6H 6Y3
When you hire great people, great things can happen.
PC Financial offers unprecedented value to Canadians through payment products.
We're a different kind of bank with a different type of team—we're collaborative and supportive and have the freedom and responsibility to thrive.
Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.
Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day.
SUMMARY:
Managing the customer service functions, including cash, cashiers and merchandising.
DUTIES & RESPONSIBILITIES:
HUMAN RESOURCES
- Ensures cashier/merchandising staff comply with all store policies and operating procedures
- Trains cashiers/merchandisers in job functions
- Provides ongoing guidance and instruction
LOSS PREVENTION
- Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
CUSTOMER SERVICE
- Ensures store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (ie. clean appearance, approved uniform, name badge)
- Answers inquiries regarding location of product, rainchecks, etc.
- Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
- Promotes the CSI Survey
MERCHANDISING
- Ensures shelves are clean and organized with proper rotation
- Ensures product displays are set up and taken down as directed by the AFSM/FSM
- Monitors inventory level and informs AFSM/FSM
- Puts up and takes down flyer/event POP as per the POP Placement/Hot Spot documents located on the In-Store Web
- Maintains cleanliness and ensure washrooms are stock with proper items throughout the shift ie. toilet paper/paper towel
GENERAL
- Ensures standards of housekeeping and store image are maintained
- Complies with all Health and Safety requirements: supervises employees to ensure correct work procedures are followed, communicates hazard information and control procedures, consults employees and provides feedback to management, cooperates with Health and Safety committee or representative, holds accountable any employees reporting to them.
- May be asked to perform clerical and banking duties
- Complies with all store policies and procedures
- Complies with loss prevention policies and procedures and ensures they are executed in the store
- Perform other duties as required including Cashier duties when necessary
- Runs the end of day for the POS system
- Responsible for opening and closing the store as per key holder duties (as required)
QUALIFICATIONS
Planning, Judgement and Decision Making
- Independent thinking as it relates to organizing store
- Problem solving is essential to ensure customer satisfaction
- Plan work to maximize efficiency and minimize costs
- Stock appropriate inventory levels
EXPERIENCE
- Customer service oriented
- Computer literate
- Organized
- Efficient time management skills
- Familiarity with retail business
- Knowledge of products and supplies
- Commitment to providing customer service
WORKING CONDITIONS
- Ability to work flexible shifts which may include nights and weekends
PHYSICAL REQUIREMENTS
- Ability to lift up to 50 pounds
- Ability to climb ladder
- The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job._
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Number of Openings:
10000
- PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our _
- is available upon request for applicants and colleagues with disabilities._
In addition, we believe that compliance with laws is about doing the right thing.
Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.
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