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Data Entry Customer Service

3 months ago

Vancouver, British Columbia, Canada Signal Crew Comms Full time

Job Title:
Data Entry Customer Service

Overview:

Responsibilities:

Accurately input and update customer information in company databases and systems.
Resolve customer issues and complaints, escalating to appropriate departments when necessary.
Maintain detailed and accurate records of customer interactions and transactions.
Verify and correct data to ensure accuracy and consistency.
Assist in generating reports and extracting relevant data as required by the management team.
Collaborate with other departments to ensure seamless customer service and data integrity.
Perform regular data quality checks and audits to identify and rectify discrepancies.

Qualifications:

High school diploma or equivalent; additional education or training in customer service is a plus.
Excellent communication skills, both verbal and written, with a clear and professional phone demeanor.
Strong active listening skills and the ability to empathize with customers to understand their needs and concerns.
Ability to work independently with mínimal supervision and as part of a team in a fast-paced environment.
Flexibility to work varied shifts, including evenings, weekends, and holidays, as needed.

Benefits:

Competitive salary.
Health, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off and holidays.
Opportunities for professional development and career growth.
Supportive and inclusive work environment.