Client Care Coordinator

1 week ago

Abbotsford, British Columbia, Canada HearCanada Full time

About HearCANADA:


At HearCANADA, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health.

By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide _Wonderful Sound for All_.


About the role:

Our Client Care Coordinators (CCC) hold vital customer-facing roles to deliver exceptional client service within our busy hearing clinics.

As a Client Care Coordinator, you will ensure clients' needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities within our clinic.


Compensation:
$22.00/hour - $24.00/hour based on experience

What you'll be responsible for:

  • Schedule client appointments and maintain clinician calendars.
  • Ensure that client files (virtual within the EMR and physical files) are accurate and uptodate.
  • Maintain clinical and office supplies and order supplies from preferred vendors.
  • Participate in Community Based Marketing (CBM) events like tradeshows, marketing collateral drops, and partnership events to promote brand awareness.
  • Maintain a clean, safe, and welcoming clinic environment.
  • Assist clinicians with sterilization and other nonclinical duties.
  • Participate in ongoing HearCANADA training and learning opportunities and work with Field Support Coordinators and your leadership team to stay abreast of industry changes, product offerings, and client service bestpractices.

What we are looking for:

  • Secondary school diploma (or equivalency) is required; courses and/or some postsecondary education in a related field is a definite asset (Medical Office Administration, Healthcare, Business, etc.)
  • 2+ years of experience in a customerfacing administrative or retail sales role is required; experience in a clinic or highvolume retail office environment would be an asset
  • Customercentric attitude you strive to deliver exceptional customer service and have a sound understanding of how customer satisfaction directly impacts success and growth in a retail clinic setting
  • Technical acumen and comfortability in adopting and leveraging new tools and software; experience with MS Office Suite is required and scheduling software is a definite asset
  • Effective oral and written communication skills
  • Strong multitasking, organization, and timemanagement skills

Job Type:
Part-time

Pay:
$22.00-$24.00 per hour

Expected hours: 22.5 per week

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Experience:

  • Customerfacing: 1 year (required)
  • Administrative: 1 year (required)

Location:

  • Abbotsford, BC V2S 5A1 (preferred)

Work Location:
In person

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