Associate PSP IG Officer

2 weeks ago

Toronto, Ontario, Canada United Nations High Commissioner for Refugees Full time


Job Description

Description

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All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties:
Contribute to the development of fundraising strategies and products for diverse fundraising activities that serve to recruit and retain loyal individual donors, moving them through a donor journey that builds a lasting connection with UNHCR in order to maximize lifetime value and return on investment.Embed digital transformation and supporter experience across all Individual Giving activity in line with the global strategy.Identify and develop new opportunities for Individual Giving, in both donor acquisition and donor development.Increase both monthly and one-time donations from individuals using various online and offline channels including direct mail, face-to-face fundraising, telemarketing, digital fundraising, direct response television, lead generation and emergency fundraising, with the aim of maximising income per donor.Develop strong middle level donor and monthly giving programs.Work closely with the major donor team to identify and migrate potential major donors.Develop and manage legacy marketing to the Individual Giving audience.Increase donor understanding through ongoing research and analysis creating segmentation strategies for "one too many" marketing activities.Manage relations with partners, media, contractors and suppliers for PSP programmes and supervise the Individual Giving team in their contact with external partners.Manage the PSP donor database producing ongoing analysis and monitoring PSP campaign results, and providing research on current donors and potential donors to inform future digital and direct marketing activity.Develop and monitor all key performance indicators and analysis to support and inform the Individual Giving strategy and its implementation.Prepare submissions to the National Growth Fund related to the Individual Giving programme to secure funding to increase the donor base of private sector.Supervise and monitor PSP expenditure/budget and income recording and reporting for the Individual Giving programme.Recommend and oversee any new market entry and analyse the competitive environment (Key Performance Indicators) to monitor PSP performance and make recommendations to management.Provide training and development for Individual Giving team members.Ensure the compliance with the relevant domestic law related to fundraising practice, fundraising licencing and data protection.Facilitate the engagement of Senior UNHCR staff members in the Bureau, Representative Office, National Partners and relevant entities in HQ to support PSP activities and donors.Develop and support actions aimed at strengthening the relationship between PSP and other UNHCR divisions.Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).Perform other related duties as required.Minimum Qualifications:
3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degreeFields of Education:
Business,Marketing,Political or Social Sciences,or other relevant field.Language Requirements:
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.Source:

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