Manager, Contract Instructors

1 week ago

Toronto, Ontario, Canada Uvaro, Inc. Full time

We're on a mission to help the world's professionals lead more fulfilling careers - from their first job to their last.

At Uvaro, we've created a better way to help everyday people launch and grow successful and rewarding careers in tech.

Uvaro's Manager, Contract Instructors assumes responsibility for managing the pipeline, recruiting, scheduling, and performance for our Contract Instruction team. Working closely with Contractors, Delivery and Product to ensure we are delivering a stellar "in-class experience" to members.

In this role you'll:

  • Develop current contractteam processes into a streamlined, scaleable function; making use of appropriate tools/ systems and collaborating with appropriate stakeholders in order to do so.
  • Onboard new contract instructors to Uvaro Delivery processes, content, and systems.
  • Facilitate onboarding with contract instructors to new programs as they are developed and released.
  • Work with contract instructors to establish and maintain a schedule of engagement in collaboration with Lead Course instructors.
  • Resource contract instruction team as needed, interviewing and recruiting potential team members.
  • Manage a pipeline of new talent into contract instructor roles to meet capacity needs in collaboration with Sr. Manager, Member Programming.
  • Work with the Product team (Delivery Leadership) to plan/ deliver Instruction Team Update meetings with senior leadership on a quarterly basis.
  • Collect, track, and reports on metrics relevant to delivery quality and consistency.
  • Work with instruction team leadership on opportunities for improvement within the program and related processes.
  • Fill in for lastminute class coverage as needed for instructors.
  • Performance management/ call feedback for all contract instructors: 1:1's, class feedback, performance reviews associated with contract renewal timeframes.
  • Identify, plans for changing needs as course offerings diversify in collaboration with Product team, Delivery Leadership and Enablement
  • Selfassess your own mental health on a routine basis: has strong selfcare habits
  • Proactively track for potential signs of burnout and offer appropriate solutions to instruction team members
Don't worry if you don't have all the qualifications listed below - we are particularly interested in someone who adapts quickly to change and learns quickly, so if you don't meet some of the criteria below but think you're up for the challenge, please still reach out - we'd love to talk to you

What we're looking for:

  • Experience with performance management in a sales setting OR classroom management experience
  • Skilled at building and fostering network connections within the Tech industry
  • Impact driven and motivated by helping others
  • A clear communicator
  • Highly adaptable
  • A proven people manager
  • Collaborative
  • Datadriven
  • Capable of holding others accountable
  • A strong relationship builder
  • Skilled in establishing and maintaining processes
  • Technically adept with standard business tools

In the first six months you'll:

  • Assess and improve current performance management tools and processes
  • Build out a robust pipeline of talent for the contractor pool
  • Learn to work with the existing contract team, collaborate with Product, Instructional Design and Full Time instruction, and Customer Success Teams
  • Collaborate with fulltime instruction team to build out a pipeline of guest instructors in Foundations Cohorts
  • Drive stability of our NPS and retention rates
  • Build and use effective scorecard systems in order to report on Contract Teams health and performance

What We're Offering

  • Competitive compensation, health benefits, and equity
  • Flex work schedule and unlimited vacation policy
  • A remotefirst work environment, and the opportunity to work with a closeknit, international team
  • The opportunity to get in early at a promising startup in the emerging field of techenabled education
  • A dedicated team with a valuesdriven culture, with a proven history of investing in individual growth and career development.
  • An unprecedented opportunity to grow your network by placing employees at virtually every highgrowth tech company in North America
If this opportunity excites you, and you believe you're the right fit, we want to hear from you

At Uvaro, we understand the value of having a diverse and inclusive team.

That's why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction.

Please let us know if you require accommodation during the recruitment process.

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