Overnight Member Services Representative

2 weeks ago

Mississauga, Ontario, Canada Planet Fitness - Taymax Group Full time
Westdale Mall

1151 Dundas Street West, Mississauga, ON L5C 1C6, Canada

It's fun to work in a company where people truly BELIEVE in what they're doing

  • We're committed to bringing passion and customer focus to the business._


We are looking for a Member Services Representative to join our team This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential

Responsibilities:

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • Take prospective members on tours.
  • Sign up new members calculating rates and monthly payment amounts.
  • Assist the Club Manager in counting out the drawer as needed.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Completing daily assigned within first hour of your shift.
  • Helping complete priority cleaning list each day.
  • Completing walkaround and bathroom checks periodically.
  • Helping complete any special cleaning projects as needed.
  • Other duties and responsibilities based on club needs.

Qualifications:

  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are a must.
  • Ability to work independently as well as part of a team.
  • A positive, upbeat attitude and a passion for fitness and health
  • Exceptional customer service skills; able to interact in a positive and professional way with members and coworkers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behaviour and language.
Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

NOTE:
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.

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