Manager, Interline
6 days ago
Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Responsibilities:
- Accountable for all aspects of global interline programs and projects between Air Canada and partner airline carriers.
- Propose, negotiate, and execute global partnerships and joint venture opportunities with key global airline partners.
- Act as the primary interface between Air Canada and all carriers in the Air Cargo Industry.
- Leads the negotiation, analysis, evaluation, and execution of interline agreements.
- Monitors individual account and overall program performance across geographical, customer and solution lines.
- Proactively leads a joint companystrategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for the shortterm as well as longterm.
- Establishes productive, professional relationships at all levels with key personnel with Interline partners.
- Liaises continuously with customers in a multilevel hierarchy to ensure a high level of customer satisfaction.
- Works in close collaboration with the Analytics and CRM teams to build robust reporting tools and dashboards to drive actionable business and industry insights.
- Proactively assesses, clarifies, and validates customer needs leading to new business opportunities on an ongoing basis.
- Provides relevant industry and customer specific information to assist in developing sales & operational programs.
- Provides guidance to operations and procedures on industry best practices.
- Prepares budgets and coordinates arrangements as necessary for identified trade shows and industry conferences.
- Conduct regular meetings with airline partners and internal stakeholders for continuous program review.
- Represent Air Canada Cargo at various industry meetings and conferences.
- Works closely with the Cargo procedures to ensure customer success.
Qualifications
- Bachelor's degree in an appropriate field and/or a minimum of five (5) years of experience in the postal industry.
- Strong business relationship and partnerships skill set.
- Excellent interpersonal and people management skills, including the ability to lead, influence, negotiate and achieve results through others who are not direct reports.
- Strong communication, presentation, and decisionmaking skills.
- Results and detail oriented.
- Exceptional planning and organizational skills.
- Ability to cope with irregular or multiple work demands and meet established deadlines.
- Team player who effectively integrates, motivates, and builds relationships with crossfunctional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
- Motivated selfstarter who can work with mínimal direction and supervision.
- Must be receptive to flexible work hours and travel expectations.
- Proficiency with MS Office Suite, including proficient knowledge of Excel, PowerPoint.
Conditions of Employment:
Linguistic Requirements
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
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