Switchboard Operator

2 weeks ago

Penetanguishene, Ontario, Canada Waypoint Centre for Mental Health Care Full time

Position Title:

  • Switchboard Operator

Job Class:

  • Switchboard Operator

Dept/Program:

  • Emergency Services
    Rate of Pay:
- $24.22-$27.17

Employment Type:

  • Casual

Posting Type:

  • Open

Employee Group:

  • OPSEU

Number:

  • Multiple Opportunities
    Posting Date:
  • March 29th, 2023

Work Schedule:

  • Casual
The Manager of Emergency Services is currently seeking multiple opportunities for a casual Switchboard Operator. The purpose of the position is to perform switchboard operator and reception duties.

Key Accountabilities:

  • Operating multiline telephone switchboard and directing and transferring calls to correct extensions, taking messages, paging staff in emergency situations or as instructed.
  • Answering inquiries, e.g. mailing address, Fax numbers, office hours, pick up locations, alternatives or acting personnel and if unable to answer inquiry, redirect inquiry to appropriate staff or area.
  • Operating twoway radio equipment and the public address system to make announcements.
  • Receiving visitors at the front desk, verifying identification and directing to appropriate staff member or office.
  • Accessing computerized phone/staff listing to retrieve numbers.
  • Recording all information, e.g. long distance calls and daily activities into central ticket management solution. Maintain logbook of signatures to sign keys in and out.
  • Maintaining an information list of phone/staff listings.
  • Perform clerical duties such as typing and proofreading important documents on a as needed basis
  • Provide back up to Forensic Security Office for International Codes, e.g. responding to and clearly announcing emergency calls in the absence of Front Office staff.
  • Demonstrate the core values of the organization, Caring, Respect, Accountability and Innovation at all times
  • Performs all work at all times in compliance with all hospital policies and procedures and legislation (Occupational Health &Safety Act, Fire Code, WHMIS, etc.) relevant to health and safety, security (including relational/therapeutic security) and potential risk hazards, and in particular, "duties of the worker" as defined in Section 28 of the OH&S Act.
  • Support the Manager of Emergency and Security Services or delegate with clerical support as required.

Requirements/Qualifications:

  • Minimum of six months' experience in a similar capacity
  • Fluency in both French and English is a requirement
  • Demonstrated knowledge and experience of multiline switchboard, two way radio communication equipment, and public address system
  • Demonstrated proficiency with computer software including Microsoft Office Suite
  • Results oriented work ethic to work independently and undertake tasks needed to accomplish work objectives and deliver quality, consistent, and timely results
  • Demonstrated analytical and interpersonal skills
  • Proven written and verbal communication skills
  • Proven ability to adapt readily to change
  • Models and promotes core ethical practice, Waypoint Values, and reflects an optimistic and positive attitude
  • You must meet the requirements of our COVID19 Immunization Policy by providing proof of full vaccination, or a request and receipt of an accommodation under the Ontario Human Rights Code, including a medical exemption.
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