Program Supervisor

2 weeks ago

Guelph, Ontario, Canada VON Canada (Ontario) Full time

Requisition Details:

Employment Status:
Regular, Full Time (1.0 FTE)

Program Name:
Meals on Wheels

Number of Hours Bi-Weekly: 75

Work Schedule:
Days

On Call:
No

Location(s): Must be willing and able to drive throughout Wellington County including Guelph, Fergus, and Mount Forest.

Job Summary:


The Program Supervisor is responsible for the supervision of the day to day delivery of safe and effective client care by leading front-line staff for their program according to the framework of VON philosophy, policies, procedures, standards and quality management.


Key Responsibilities:

  • Provides supervision and support for program staff which may include PSWs and ensures the effectiveness of their performance.
  • Organizes the planning of work activities and staff responsibilities.
  • Works collaboratively with the Manager in hiring, orientation, supporting/mentoring and evaluation of staff.
  • Ensures Mask Fit Testing is completed by new staff and oversee retesting in accordance to VON policy
  • Plans and participates in multidisciplinary meetings as required which include client care/service plan meetings and team meetings.
  • Conducts new client intakes and inter RAI assessments according to VON policy and client needs and funder requirements
  • Ensures client documentation is completed clearly, concisely, accurately and appropriately according to VON standards and policies.
  • Plans, implements, evaluates and adjusts clientfocused care/service plans according to changing needs of clients and according to VON standards and policies.
  • Ensures collection and reporting of statistical information (KPI's, performance metrics) for VON and to meet funder obligations.
  • Participates in health and safety training including WHMIS and applies this knowledge in the workplace.
  • Ensures that program complies with Health and Safety regulations and is responsible to report all workplace incidents in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents
  • Conducts and records Disaster and Emergency Drills according to VON Disaster & Emergency programs and policy.
  • Ensures that the program Operates in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.

External and Internal Relationships:

  • Develops effective relationships with clients and care partners.
  • Regularly liaises/communicates proactively and constructively with community partners/professionals.
  • Develops effective relationships with staff across departments in Region to ensure program delivery goals are met.

Education, Designations and Experience:

  • Post-Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.
  • Minimum of 5 years of related experience in community and healthbased care including a minimum of 2 years previous experience supervising staff with accountability for performance and results.
  • Minimum of 5 years knowledge and experience in program planning, implementation and evaluation.
  • Experience or understanding of the notforprofit healthcare environment.
  • First Aid or CPR certification is required.
  • Experience working within a unionized environment is preferred.
  • Community development, public speaking, and budgeting experience is an asset to the role.

Skill Requirements:

  • Proficient in Windows OS and MS Office Suite programs.
  • Ability to accept and facilitate substantial change.
  • Effective and demonstrated leadership abilities.
  • Demonstrated commitment to working in an environment with high confidentiality and discretion.
  • Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community.
  • Excellent oral and written communication skills.
  • Strong organizational skills with an ability to prioritize, multitask and handle competing deadlines.
  • Ability to problem solve and adjust to rapidly changing priorities in a deadline.
  • Strong attention to detail.

Other:

  • Must have access to a personal vehicle for work and possess both a current driver's license and proof of vehicle insurance.
  • A current and original copy of a satisfactory Criminal Records Check is required.
  • A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
  • Ability to speak French is an asset in French Designated areas.
  • Must be able to wear Personal Protective Equipment (PPE).

Work Conditions and Physical Capabilities:

Attention to detail; Lift and carry using appropriate lifting techniques; Bend, push, pull, grip, reach, kneel, crouch using good body mechanics; Walk, sit, stand, climb stairs; Hand movements.

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