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Operations Route Manager
2 weeks ago
As an Equal Employment Opportunity/Affirmative Action Employer, all qualified candidates will be considered for the job regardless of race, color, religion, gender, age, national origin, disability, or veteran status.
I. Overview of the Position
This position involves Onboarding, Developing, Coaching, Mentoring, and Performance Management of frontline employees. It requires establishing and nurturing positive relationships with all frontline staff, with a significant amount of time spent in the field.
II. Key Responsibilities
Essential Functions
Onboarding
- Ensure new frontline staff have the necessary tools, guidance, and feedback for their daily tasks
- Regular meetings with new frontline employees to maintain open communication and support during the onboarding process
Developing
- Provide regular guidance and support to frontline employees
- Review best practices for performance enhancement
- Focus on understanding frontline employees' career objectives
Coaching
- Identify areas for improvement and work with frontline employees for continuous enhancement
- Actively engage in coaching conversations and seek feedback
Mentoring
Set a safety-first example for all employeesTeach and promote understanding of the company's best practicesPerformance Management
- Conduct root cause analysis for incidents, ensuring consistent discipline and retraining
- Keep records as per regulatory requirements
- Review and audit operational documentation daily and address issues promptly
- Visit customer sites to address safety concerns
III. Requirements
The following are the qualifications needed for the role.
A. Education and Experience
Education: Associates Degree or High School Diploma along with two years of related work experience
Experience: Completion of the WM Route Manager Trainee program or no experience required
B. Certificates, Licenses, Registrations, or Other Requirements
None
IV. Working Environment
The job blends office and field environments, utilizing standard office equipment.
The annual salary range for this position is $68,454k - $92,615k. The actual salary offered may vary based on several factors like experience, education, certifications, and work location. Eligibility for incentive pay is also included.
At WM, employees receive a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and Short Term Disability. Additional perks include a Stock Purchase Plan, 401K Company Match, as well as Paid Time Off and Holidays. Benefits offered may vary by location.
Employee Benefits
WM offers a competitive benefits package including Medical, Dental, Vision, Life Insurance, and Short Term Disability. Employees also get access to a Stock Purchase Plan, 401K Company match, Paid Time Off, and Holidays. Benefit availability may differ by location.
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