Field Applications Engineer

2 weeks ago

Burlington, Ontario, Canada Evertz Full time

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer's production studios and distribution facilities.

Responsibilities:

Being the primary client support for Evertz' Live Production product lines (DreamCatcher, VUE, MAGUM and BRAVO) Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance Assess the customer's product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer "feature requests" to product managers Install product(s) or systems at customer sites and deliver training to customers in-house or abroad

Qualifications:

Education in Broadcast, Electrical, Electronic, Computers or related field is required Must be eligible for international travel and be able to work alone with little or no supervision Experience working in the broadcast environment, on-air broadcast operations, or equivalent Strong verbal and written communication skills Problem-solving ability and able to react to changing situations Direct experience with IT networking, server hardware and Linux/Unix Unparalleled desire to help the customer and deliver service excellence

What we offer:

Employer funded benefits program Competitive total compensation package Work-life balance Employee Assistance plan Employee Discount Platform Career progression Casual work environment Social events and sports teams

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