Operations Analyst Iii

1 week ago

Montreal, Quebec, Canada TD Bank Full time

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview

Customer:

  • Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
  • Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives
  • Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
  • Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
  • Accountable for crossfunctional/ interdepartmental initiatives to deliver value internally or to partner/customer groups
  • Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
  • Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full endto
- end process

  • Work closely with other internal bank partners to ensure all clients' needs are met

Shareholder:

  • Prioritize and manage own workload to meet SLA requirements for service and productivity
  • Adhere to enterprise frameworks or methodologies that relate to activities for our business area
  • Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Protect the interests of the organization identify and manage risks, and ensure the prompt and thorough resolution of escalated nonstandard, high risk issues
  • Conduct internal and external research projects; support the development/ delivery of presentations/communications to management or broader audience
  • Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
  • Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist
  • Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Job Requirements

  • Undergraduate degree/ college diploma preferred and/or
  • 5+ year relevant experience

Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Job Family

  • Banking Operations

Job Category - Primary

  • Commercial Banking

Job Category(s)

  • Commercial Banking

Hours

  • 37.5

Business Line

  • TD Canada Trust

Time Type

  • Full Time

Employment Type

  • Regular

Country

  • Canada

Province/State (Primary)

  • Quebec

City (Primary)

  • Montreal

Work Location

  • 7250 Mile End

Job Expires

  • 30Jan2023

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