Operations Supervisor

1 week ago

Concord, Ontario, Canada Ryder System Full time
You are the driving force behind our company.

Start your career with Ryder today

About Ryder


For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business.

Building and maintaining a fleet takes time, resources, and expertise few companies can spare.


We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada Employee satisfaction is part of our culture.


Summary
The Operations Supervisor assists the Operations Manager or Sr. Operations Manager to manage the operations and personnel for a shift of a particular location.

The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to:
Technicians In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met.

The Operations Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business.

This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives.

The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop.

As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

This may also be a development position to prepare incumbents for the Operations Manager role.

Work Type:
Full-time, Perm

Shift:
M to F, 7am to 4pm

Salary:
$60,000 annually

Why Ryder:

  • Weekly Pay
  • Health Benefit after 30 days
  • 10 days of Paid Time Off upon hire
  • Annual Merit increase
  • RRSP and Group Pension Plan
  • Stock Options
  • Friendly and dynamic working environment
  • Employee perks and discounts

Responsibilities:

  • Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approvalEnsures all warranty policies and procedures are executed
  • Responsible for Triage of unscheduled customer driveins, and for communicating with customers and assigning work to technicians as appropriate
  • Conducting yard checks to ensure proper work scheduling and prioritization
  • Providing management, training and development of all personnel assigned
  • Responsible for Performance Management of all assigned personnel
  • Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
  • Responsible for customer communication protocol as it pertains to PM Scheduling & followup, breakdowns and vehicle status updates
  • Directing his/her direct reports in maintaining the appearance and maintenance of assigned location.
  • Evaluating needs and makes recommendation for shop tooling and equipment requirements
  • Responsible for Parts Inventory management, policies and procedures
  • Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of nonPM work.
  • Performing breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.
  • Ensuring Cleanliness and quality of repair for all maintained vehicles
  • Working with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
  • Maintaining control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
  • Assisting in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
  • Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
  • Ensure Employee compliance with Safety and EPA regulations and requirementsResponsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction
  • Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
  • Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
  • Responsible for Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation
  • Performs other duties as assigned

Qualifications

  • H.S. diploma/GED required.
  • Associate's degree preferred.
  • 13 years or more experience in a maintenance operations environment required.
  • Mai

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