Documentation Specialist

2 weeks ago

Ottawa, Ontario, Canada Distributel Full time
Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter.

By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way.

Join an award-winning organization in its mission to provide a true alternative to Canadian consumers

LOCATIONS:

  • Ottawa, Ontario

ABOUT THE OPPORTUNITY:

Distributel is seeking a documentation specialist to join our growing team.

We're looking for someone who's passionate about business processes, product documentation, systems operation and software architecture including other technical processes.

Our team strives to make life easier for those around them in a space that has many interesting challenges yet to be solved.


KEY RESPONSIBILITIES:

  • Research, outline, write, and edit content, working closely with various departments to understand project requirements.
  • Provide directions, instructions, and guidance to the information services team.
  • Process documentation requests using best practices and most efficient method.
  • Create effective templates and guidance for development and project management teams.
  • Communicate effectively with management, users, and team members to accomplish related results.
  • Attending and contributing to development and business meetings.

WORKING CONDITIONS:

  • Usual business hours
  • Hybrid
  • Resultsoriented with an ability to work with tight deadlines.
  • Ability to adapt in a changing environment.

TOOLS & TECHNOLOGY USED:

  • Microsoft Office, Jira, Wiki.

CREDENTIALS:

  • Postsecondary education in communications, journalism, computer science or related experience.
  • 5+ years professional documentation and/or technical writing experience.

LANGUAGE REQUIREMENTS:

  • English and French required.
  • Must be able to fluently read, write and communicate verbally in English and French to support clients across Canada.

SKILLS & ABILITIES:

  • Basic understanding of software architectural concepts and workflows.
  • Excellent attention to detail.
  • Excellent communication skills, both written and oral.
  • Excellent interpersonal skills to promote teamwork.
  • Good critical thinking skills.
  • Ability to disseminate information to users.
  • Ability to work on several projects simultaneously.
  • Excellent skills in schedule management
  • Demonstrates rigor, autonomy, and attention to detail of a job well done.
  • Working knowledge of document processing tools and diagramming.

HERE'S WHAT'S IN IT FOR YOU:

Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that's vigilantly working together towards reshaping the telecommunications landscape.

The heart and soul of our compensation program is built from the foundation of our vision, mission and values.

  • Industryleading Corporate Medical and Dental benefits program, in addition to many other perks that make Distributel a great place to work.
  • RRSP contributions.
  • We promote worklife balance with generous PTO.
  • We provide a great work environment with organized social events.
  • You'll have opportunities for growth & development.
  • We have great downtown locations and amazing people.
Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a workplace that ensures equal opportunities, development, and advancement for all.

WHAT HAPPENS AFTER YOU SUBMIT YOUR APPLICATION?
Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger.

Distributel is committed to providing a work workplace that ensures equal opportunities, development, and advancement for all current and future employees.

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