![Canadian Pacific](https://media.trabajo.org/img/noimg.jpg)
Coordinator, Service Delivery
2 weeks ago
- Department: Strategic Planning
- Job Type: Full-Time
- Position Type: Non-Union
- Location: Winnipeg, Manitoba or Mississauga, Ontario
- Country: Canada
Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts.
CP provides North American customers a competitive rail service with access to key markets in every corner of the globe.
CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit to see the rail advantages of CP.PURPOSE OF THE POSITION:
The Coordinator, Service Delivery - Domestic Intermodal team is responsible to manage key strategic and tactical aspects of account oversight for those customers deemed to be of strategic importance and sufficiently robust in volume and revenue to warrant a higher level of oversight and service support.
Service Delivery, Domestic interacts at all points in the shipment cycle as well as regularly leads Service reviews with customers and also manages up both internally and externally to the Director level.
Through adherence to contract terms, EDI scoping and implementation, reporting and emergent circumstance management the Service Delivery role is crucial in the Customer Experience field and plays a key role in account sustainment and relationship management.
The Service Delivery model is expected to play a featured role in an integrated CPKC Intermodal product.WHAT CP HAS TO OFFER:
- Flexible and competitive benefits package
- Competitive company pension plan (company matching)
- Employee Share Purchase Plan (company matching)
- Performance Incentive Program
- Annual Fitness Subsidy
- Parttime Study Program
- Flexible Work Environment
POSITION ACCOUNTABILITIES:
- Bachelor's degree or equivalent railway experience;
- Ability to manage challenging customer interactions and remain professional and composed, able to adjust to customers communication style;
- Demonstrates a high degree of customer focus;
- Ability to communicate effectively, strong written and oral skills to respond to internal and external requests for information;
- Strong problem solving, organizational and planning skills;
- Ability to work under strict timelines and pressure;
- Resultsoriented with a sense of urgency;
- Ability to perform in a 24x7 environment.
ADDITIONAL INFORMATION:
As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
Background Investigation:
- Criminal history check
- Reference check
Management Conductor Program:
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP.
You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
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